Review by dawger1 
member for 99 days, 4 visits, last login: 78 days ago
updated 78 days ago
 Dorval,QC
 $62 per month about 16 days "Excellent speed, friendly and knowledgeable customer service." "Had to take a day off work to wait for Videotron to come install." "Excellent speed for a reasonable price, top notch service and support."
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Value for money:
(ratings match consensus)
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I ordered the SpeedCable 60/250 GB package for $54.95/month, and bought the Thomson DCM475 DOCSIS 3.0 modem.
Pre-sales contact with customer support was excellent. They were incredibly friendly and answered all of my questions in a timely manner.
My only complaint thus far was with the installation. I was told that the Videotron technician would be by between 08:00 and 17:00 to install. The Videotron technician didn't show up until 16:00, which meant I ended up having to take an entire day off work for the install. He was also not aware that I already had Videotron digital cable, and almost deactivated my cable service.
Once the connection was activated, my first speed test yielded a download speed of 62.6 Mb/s, and an upload speed of 3.2 Mb/s. Since then, however, my speed consistently drops to 8-16 Mb/s during peak hours. It would appear as though their new rates have resulted in them overselling their bandwidth.
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 | | satisfied You are paying for speed 60 and experiencing 8-16 Mb/s, and still claiming "Excellent speed for a reasonable price, top notch service and support."!!!??? | |
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