Review by LiKwiDz
Good "Good Price, stable conection"
- Location: Saint-Jean-Sur-Richelieu,QC
- Cost: $68 per month
- Install: about 28 days
Bad "Installation(not done by Ebox)"
|Pre Sales information:|
Value for money:
(ratings match consensus)
After more then a year with Ebox, I am now a happy camper
I had trouble with the installation.. but all the issue have been resolved fast
After a year I decided to remove the bad review I gave. after the install issue have been resolved I had not problem at all, Reliable and constant speed
I am very happy with the Service
Après plus de 1ans avec Ebox je suis satisfais des service, connexion fiable et stable
Jai eu un pépin a linstallation mais ces maintenant chose du passe, je suis très content du service
member for 3.3 years, 496 visits, last login: 140 days ago
updated 212 days ago
| || Sorry mate, and believe me, I don't want to be rude, but your review is something else. I mean, you are probably one of a very few "select" people that complains about Ebox. To make it public and in a review to be seen by all is your prerogative. On the other hand, you have to consider and take into account the circumstances.|
You moved during the highest, most active period of the year, when VL is flooded with changes... the 1st of July. And you are surprised that they sorta put you in the back of the line? DUH! Youa re changing ISP... you are not a priority. Their customers are. Simple enough.
Furthermore, to claim that you get on a 30Mb/s connection only 67KB/sec on FTP.... If I were you, I would check my computer and see if everything is in order. I find it extremely hard to believe that you would only achieve that speed with an Ebox connection.
I'm no fanboy but I know that EBox delivers from experience. What you relate to us here is some sort of nightmarish mishap that I find hard to believe. Not saying you are lying... just find it hard to believe.
Poor experience Hey InstantOcean, no need to break out the pitchforks :P
I can confirm that in fact LiKwiDz's activation experience was shit.
There were many factors in play though, new activation in/around the month of July with a weekend only dispo is the first, there were some areas in Montreal what were booked for evenings and weekends well into the month of august when we started with the July 1st rush.
One of the things that sucked with this year's rush is that we had a high number of mix-ups with our provider and how they notified us of an installation date as well as the times we specified for our clients.
I am in no way saying it is acceptable, but it happened.
Some clients did receive an automated call before we had the email with the date and in some cases we never got the date. Even more numerous were the cases where we were provided a RDV that was completely the opposite of what was asked, I can only guess that is because "dispatch" was 10x busier than we were.
When we approached the end of June, we were initially accepting RDVs that did not match clietn's original preferences to avoid longer wait times, in hopes that the client could make the choice to make do or choose to get something further in the future that was 100% acceptable. Delays for RDV's were insane.
And of course, as luck would have it, the creation of the web hosting account took longer than it should of.
As for any speed issue, I am not qualified to diagnose/fix that but seriously recommend contacting support. If we don't get alerted of an issue we cannot work to resolve it :P
As we are growing to be one of Quebec's biggest TPIA cable provider some bumps do happen, but we are constantly working on improving everything from our communication with our supplier and our customers experience and everything in between.
Thanks for the honest review, please do not hesitate to let us know if there is anything we can/should do to improve on in the future.
Electronic Box Inc.