Review by DeeHeretic
Good "Good Service, never went down"
- Location: Montreal,QC
- Cost: $42 per month
- Install: about 8 days
Bad "Tiny hiccups during peaks. (I had to try really hard to find one)"
Overall "Steamy service for delicious price!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was with Bell Fibe 15/"10" with 150GB bandwidth for 49.24$ (including discount from bundle) but only got 0.58mbps upload due to having old wiring so they basically sold me a service they couldn't provide. Ahh typical Bell... Well, I'm a little over 2 months "technico-support sober" now :P (been with EBox for that long) and the feeling is simply amazing! Electronic Box not only provides outstanding prices for their services, but the quality is simply amazing too! You really know a company is good when you don't know their customer service reps (implying that I haven't had to call them for billing inquiries more than anything really).
I thought I'd ride low for a while and took the 8mbps/1mbps 250GB instead of the 15mbps/1.5mbps service (will probably change to it in the upcoming months, since it's getting boosted to 20mbps/2mbps for no extra charge!) and the people who know me also know how fond I am with speedtest.net and I have got my speeds 99% of the times, the 1% only being deviations of 0.6mbps download tops during peaks.
As for equipment, I bought outright the DOCSIS 3.0 (DCM475) modem, cause it seemed to be a better choice than to rent- you'd end up paying more then what the modem costs in a little less than a year (modem 99.95$, or rent @ 10$/month), went to pick it up to avoid the shipping fee and it was a breeze.
Personally, the delay between ordering and getting the service wasn't atrocious (especially since I ordered the 18th of July) but in my world, I would have liked to get it the day after , haha just kidding. In all honesty, the only thing that came closest to bothering me (I thank Bell for giving me the virtue of patience and tolerance) is that I didn't get my appointment date before the day of the installation, thank god I was home though. But after the tech came the 26th, my cable internet was up and running within 20 minutes! And the best part of this story is that even when my Bell internet was cancelled the 19th of July (yes, I called and checked with 2 different reps just to be extra careful), I was still connected ( with a 3mbps/0.58mbps connection though) on the bell network... Free Internet from Bell! How's THAT for a change? Well, I still shut down the dsl connection by "good faith" (mostly because I had to return the modem within 15 days) and never looked back.
Overall, I am very happy with my purchase and would recommend them to all of my friends *cough* mostly because of the 1$ off/referral from the monthly bill I would get *cough*, and I hope that everybody still staying with Bell or *vomits* Videotron will see the golden light of serenity Electronic Box emanates and join this rising star.
Never before has talking about an ISP made me happy.
A happy customer
member for 1.7 years, 87 visits, last login: 260 days ago
updated 354 days ago