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Six Month Rating

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Review by LoneCyclist See Profile

  • Location: Montreal,QC
  • Cost: $42 per month (month by month)
  • Install: about 15 days
Good "steady cable connection with steady speeds"
Bad "very long time to get the install"
Overall "much better value than dsl+dry loop"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Their vendor lied initially on the time it would take to set up the cable (tech visit from Videotron), "early next week" he said. I was waiting and waiting for this to happen and called in a few times pretty angry and threatening to void my subscription to finally get the cable guy show up on exactly the 15th day after I placed my order. After that all was fine.

Not good. Lie less, get happier customers who know what to expect!

The connection I am getting is 8mbps/1mbps with a 10ms ping most of the time, it's steady and speeds don't drop much during high traffic hours. Didn't notice any connection outages. I am using my own recycled cable modem, was charged $20 for that option. Routing can be problematic though, connection to some sites overseas may get slow at times, but I haven't investigated this further (it is not a DNS issue).

I am paying for the 250gb package on that speed, it's largely more than I use so far, the price is right and i don't need to worry about overuse. The fact that I never had to call tech support after I got over the installation hassle is a good sign. Also, there's no long-term contract, the payment is month by month.

client AE13

member for 6.9 years, 43 visits, last login: 79 days ago
lodged 2.1 years ago