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Review by edugas See Profile

  • Location: Montreal, QC, Canada
  • Cost: $60 per month
  • Install: about 9 days
The physical installation done by Videotron, advertised speed, good value & price
Nothing so far
The process between pre-sales and install co-ordination could be better but bottom line, things went OK.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

I ordered the 30/3 package on Dec 7th, late evening. Picked up the modem Dec 10th at their offices in Longueuil. Waited a couple days and nothing. Had to ping Natasha on DSLR (eboxnat) and email sales Dec 17th to get the visit scheduled for Dec 20th evening but had to re-schedule at the last minute. Got the Dec 29th as the new date because of the holidays.

Tech came the 29th within the scheduled time frame, he had to replace the exterior cable drop to the building, interior was already done. The exterior work took around 45 minutes (lot of snow). The tech verified signals and we connected the Thomson DCM475 and he left. It took only around 30 minutes before I was able to use it (I was warned that it could take up to 3 hours).

2013-03
So far so good, constant speed, no drops.

2014-02
Still happy, upload was upgraded to 10Mbps for free.

2016-05
Left EBOX for Bell FTTH

2016-10
Back with EBOX with the new 120/20 packages, unlimited. Not up yet, but I ordered Sept 29th so I need to be patient.

Bell wasn't bad but I left mostly because of billing discrepancies (was supposed to have a $15 discount the first 3 months) and they don't give a damn about matching the competitors.

2016-10-21

Now installed. Installation took less than 30 minutes since everything was pre-wired. Getting more than the advertised speed so roughly 125Mbps/24Mbps (I'm on the 120/20).

Been great so far

Look at my Bell review for more details.

member for 20 years, 614 visits, last login: 11 days ago
updated 7.3 years ago


eboxdanny
Superviseur
Premium Member
join:2013-08-12
Longueuil, QC

eboxdanny

Premium Member

To Edugas

Thank you for taking the time to share your experience here on DSL reports. Unfortunately eboxnat is no longer with our company but if ever you require any assistance, eboxsidney and I are available to assist you.
Regards,

eboxscott
Ebox Supervisor
Premium Member
join:2015-03-11

eboxscott

Premium Member

Thank You!

Welcome Back To Ebox!

We are glad to see that you decided to enjoy our new plan and truly hope you will enjoy being back with us.

Thank You!