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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 733 reviews (645 good) (17 bad)
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Review by edugas See Profile

  • Location: Montreal,QC
  • Cost: $49 per month
  • Install: about 9 days
Good "The physical installation done by Videotron, advertised speed, price"
Bad "Nothing so far"
Overall "The process between pre-sales and install co-ordination could be better but bottom line, things went smoothly."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Telebec
I ordered the 30/3 package on Dec 7th, late evening. Picked up the modem Dec 10th at their offices in Longueuil. Waited a couple days and nothing. Had to ping Natasha on DSLR (eboxnat) and email sales Dec 17th to get the visit scheduled for Dec 20th evening but had to re-schedule at the last minute. Got the Dec 29th as the new date.

Tech came the 29th within the scheduled time frame, he had to replace the exterior cable drop to the building, interior was already done. The exterior work took around 45 minutes (lot of snow). The tech verified signals and we connected the Thomson DCM475 and he left. It took only around 30 minutes before I was able to use it (I was warned that it could take up to 3 hours).

2013-03
So far so good, constant speed, no drops.

2014-02
Still happy, upload was upgraded to 10Mbps for free.

member for 10.3 years, 247 visits, last login: 11 days ago
updated 162 days ago

Comments:

eboxdanny
Superviseur
Premium
join:2013-08-12
Longueuil, QC

To Edugas

Thank you for taking the time to share your experience here on DSL reports. Unfortunately eboxnat is no longer with our company but if ever you require any assistance, eboxsidney and I are available to assist you.
Regards,