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ELECTRONICBOX page on DSLReports
Six Month Rating

Reviews:
bullet 751 reviews (658 good) (20 bad)
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Review by LanAdmin See Profile

  • Location: Montreal,QC
  • Cost Contract price not specified.
  • Install: about 15 days
Good "Reliable service"
Bad "Customer satisfaction is not a priority / High latency to some Canadian servers"
Overall "Competitive prices"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
With Ebox since February 2012

Good:
Reliable service
Competitive prices: Customer service is lower than Vidéotron or Bell but you may get much lower prices.
5$/month - Unlimited download 2:00-14:00 + Unlimited upload 24/7 on vcable

Reviews Canadian ISP: »www.canadianisp.ca/cgi-bin/isp_c···ispid=19

Bad:
Increase their customer base and revenue is the priority; customer satisfaction is not.
Latency can be high to some Canadian servers compare to other ISP: »[VoIP] Ping élevé avec montreal3.voip.ms
»[Cable] Trace route to videotron
Speed change: 3 to 7 weeks: »Changements de forfaits + mauvais service
Transfer cap change: 3 to 7 weeks (20 days before next month): »Re: Changements de forfaits + mauvais service
No online customer portal.
Installation: 3 weeks: »Ontario installation date issues (RedFlagDeals.com)
»Electronic box installation nightmare
Data transfer packages (max of 4): good luck to find what it is about.

»www.electronicbox.net/en/interne···kages-2/
-----------------------------------
Avec Ebox depuis Février 2012

Pour:
Service fiable
Prix compétitifs: Le service à la clientèle est moins bon que Vidéotron ou Bell mais le prix peut être beaucoup plus bas.
5$/mois - download illimité 2:00-14:00 + upload illimité 24/7 sur vcâble

Contre:
La priorité est d'augmenter le nombre de clients et le chiffre d'affaire; pas la satisfaction de la clientèle.
Latence élevé avec certains sites Canadien comparé à d'autres fournisseurs Internet.
Changement de vitesse: 3 à 7 semaines
Changement de forfaits: 3 à 7 semaines (20 jours avant le début du mois)
Pas de portail client pour accéder à votre compte.
Installation: 3 semaines

»www.electronicbox.net/forfaits-internet/

member for 4.1 years, 886 visits, last login: a few hours ago
updated 105 days ago

Comments:

EboxSteven
Ebox Supervisor
Premium
join:2014-08-21

Thank you for the review.

We are more than pleased to receive your feedback and we will make sure to listen very closely to what our customers have to say so that we may improve our service quality. There are many things at which we are best, but there is always room for improvement.

Thank you again for your review and feel free to give us call sometime if you feel the need to address certain matters!

Best regards,