Review by tanikia 
Fair warning: reviewer joined this month
updated 12 days ago
 Deux-Montagnes,QC
 $37 per month about 14 days "The price" "the time I waited on the phone (1h30!) to talk with seomeone of the customer service department." "Well I try not to have to call your service line...but the price is excellent."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Currently I am using you Internet cable connection (High speed at 31,95 + tx). The install process lasted 2 weeks from the moment I call and the installation which for me was a little long. I decided to purchase the modem on my own because you shipping price is too high and since I live on the North shore (St-Eustache), your pickup office was definitely too far for me and by buying it myself (Motorola SB5101N ), I have saved a lot of money!.
As mentioned above, you would need to improve your customer service for future consumers who calls in order to have information. Because I have called several times in order to ask some questions and every time I've waited at least 30 min and the max was (1h30). The person to whom I talk actually excuse himself in the behalf of your company for the waiting time.
Plus, I think we should be able to pay you by check or directly from my bank account. I don't like to give away my credit card number with all the fraudulent activities going on now days and I am not the only one. This is one of the main reason that I hesitated before doing business with your company.
Your should also increase the clarity of your invoice.
Comments:
 | | you can pay via online banking Hello after reading your review and being a customer of theres for over a year now I would like to point a few things to you. First of all you can make online banking with them as they are registered with almost every bank in canada, the only thing is they require for the first 6 months of your service to be on a preauthorized plan after these six months you can remove yourself from this no questions asked on there end. As for the wait times this is a bit normal in order to keep the lowest prices availlable they cannot hire as many agents as Bell or Videotron could and there for cannot give the same time limits as you get from a bigger isp. Give them a few months and you will be glad you have changed to them you will have saved lots of money in the long run. | |
|  |  diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | Re: you can pay via online banking Thanks for your feedback. Actually we adressed the wait time drastically for customer service and pre-sales over the past 2 months. We literally doubled our staff and hired an HR specialist to make sure we have enough staff at all time.
Average wait time for the month of march was less than 2 minutes.
We're still working on the support department. It's a little longer to train staff there and make sure they understand what they do.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX | |
|
| |
|
