Review by claudio  - Location: undisclosed location
- Cost: $40 per month
Good "Package Prices"
Bad "Customer Service/long installation time"
Overall "We Will See"
| Pre Sales information:
Install Co-ordination:
Services:
Value for money:
(ratings match consensus)
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I ordered Electronicbox on Labor Day. I called customer service and ordered extreme 20 package which is 20 download 10 upload and 150 gb for $39.95. They told me a would receive a call to set up an installation date in 5 business days. By the 5th business day no call yet, so I called in, customer service tells me I should receive a call any day now. On the 9th business day still no call. I called in to see what was the delay. Customer service told me they were just about to call me. I scheduled an installation date for September 21st.
Installation cost $50 and modem was $100.i never received an email confirmation of my order. I picked up the modem last Thursday to save $15 shipping. The bill was in the box, I noticed on the bill that they made an error on the package I ordered, the charge was $31.95 which was for the 10 download package, I ordered the 20 mbps package. I called back to advice them of the mistake and the customer service said if they would do the change now, they would need to cancel my installation date and reschedule at a later date. I would basically fall at the bottom of the wait again, this made no sense to me. They told me to wait until the installation was done and than to call back to change my package so I wouldn't lose my installation date.
Videotron came to install the internet today. All went well. I called Electronicbox to switch the package to the one I ordered. They told me that the switch would only be done on November 1st. That's in over 5 weeks! I told them that I wanted the package that I ordered and didn't want to wait that long for their mistake.
Customer service had a rude attitude!i called multiple times prior to installation which they didn't have logged in their system.I'm upset that they could not provide me with the package I ordered and it is ridiculous that I have to wait another 5 weeks to receive what I ordered.
The supervisor is suppose to call me back today or tomorrow when they have time. I will wait to see what they have to say.
member for 14 days, 8 visits, last login: 4 days ago
updated 13 days ago
Comments:
 Reviews:
 ·ELECTRONICBOX
| Blame the right company Sorry to hear that you had to wait so long for VL to come to your place and make the install but there is one thing you should know: That part, the installation, is NOT in the control of Ebox. The only thing they can do is transmit to VL the order. Then VL takes it from there. So if the delay was long, blame VL, not Ebox.
As for getting the wrong package, I will let Ebox comment/deal with this part. But knowing the kind of high quality customer service they have, I'm sure you'll be satisfied.
Welcome to Ebox!
IO | |
| | | PM me Hello I work for Electronic Box and would like to review the situation. Could you please send me either your name and postal code or client number with us via PM please. I will look into this for you and bring any corrections needed. | |
| | | September bad time to sign up I had a similar experience with Electronicbox, they said it would take 10 days max due to high volume of subscriptions in the beginning of academic year, and it actually took 2 full weeks. I was going nuts not having a connection. They should be more up front with new customers, I think. | |
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