Review by brianshayne  - Location: Woodstock,ON
- Cost: $50 per month
- Install: about 8 days
 Bell Canada
Good "Eric and Andre in Tech ROCK. Have bent over BACKWARDS to help me work out the Bell Canada issues."
Bad "Nothing in their control, but I still don't have service. Bell Canada's Helpdesk personnel are poorly trained, or high."
Overall "Can't wait to see if the service matches their support so far. Hope to never have to deal with Bell again."
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(ratings match consensus)
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UPDATE: Now working. Finally. Thanks again to the guys at Ebox for their insanely good support. For some reason was provisioned at 3mb... Took a 5 minute call to get 15... Downloads pretty stable at 14mb/s and uploads nearing a full meg. Not bad guys. Not bad.
So, order process was smooth. Submitted the order online, called the next day, paid via bank account... As soon as it was verified, received a call from the folks at EBox, and they booked my install.
Friday, install booked for Tuesday... Okay. Not bad.
Bell Tech arrives, installs a jack in my apartment and runs the wire to the demarc. Managed to screw this up... Open line.
Telecon (3rd party) comes for second part - fixes the mistake of the Bell tech and tells me there's an issue from demarc to CO... He'll file the ticket.
Bell closes the ticket, shortly after saying all is normal.
Call Ebox, and Eric (who rocks, give this guy a raise) helps me through booking another ticket... Going to have to wait till tomorrow for dispatch. (Okay, fine)
Get a call at 8:45. Bell Helpdesk to book ticket... 8:45... that's kinda late, but book the ticket anyway.
Tech shows up... Great guy by the way, verifies that there is nothing wrong with the BRAND NEW WIRING the previous Bell Tech puts in. Suspects that the cable guys didn't install all of the lines to my building, only the active one.
Sends a new ticket, for cable to take care of it.
Receive a call 10:45 last night. 10:45. Helpdesk again. Oh noes, we must verify your wiring again... I hold my temper, at this obviously inept individual... Call Ebox today, Eric calls and verifies that the cable guy is out on dispatch and is working on my issue.
So Eric... Thank you. You've been super helpful. Andre, and all the other folks -- you guys all rock so far. Any issue I've had, they've bent over backwards to help satisfy within their power.
Will update this review with service stats once it's running.
To Bell? I hate you.
Fair warning: reviewer joined this month
updated 8 days ago
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