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Review of Armstrong Zoom Internet (cable)


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Reviews:
48 reviews (27 good) (7 bad)
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Review by robertm1771 See Profile
member for 6.2 years, 2 visits, last login: 113 days ago
updated 116 days ago

  • 45619
  • $90 per month
  • (12 month contract)
  • "When working correct they are great"
  • "When they have problems its hard to get them to really track down the problem"
  • "We are screwed cause there are no other high speed providers in the area."
Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:

Used to be a big supporter of Armstrong/Zoom internet but over the last 3 to 4 weeks service has got poor at best. In the morning great speed in the evening crap like other reviewers I have seen 0.60mbs download on there speedtest. They send out techs last one said I have some of the best signals he has seen. Said I should call back when am having the problem. Can seem to get them to admit to a problem they are working on fixing or they just dont care about there customers that much. I assume at this point they just cant admit they might be having problems.

Comments:
dave940

join:2011-03-13
Elizabeth, WV

ditto

Same here in Rockport, WV. Armstrong is the only game in town, and they operate like they know it. Service is horrible, full of disconnects, sometimes starting as early as mid-morning, through the late evening hours. I'm paying for the highest tier of DSL service. Neighbors on each side of me have abandoned their land line for wireless, but of course they do not have internet service. I'm afraid that they are losing enough of their customer base to the point that Armstrong will not see the value of improving the situation around here.

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