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Member review of Hawaiian Telcom


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Unofficial Hawaiian Telcom discussion forum

Reviews:
read 14 reviews (12 positive) (1 negative)
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$35 per month avg ($29 to $45)

Speed test results

Review by Konaguy See Profile
UPDATED: 5 days ago
member for 7.8 years, 2293 visits, last login: 4 days ago


Kailua Kona,Hawaii,HI
$29 per month
about 9 days
"Fast Service"
"Mis configured DSLAM"
"Highly Recommended"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I have had Hawaiian Telcom (formerly Verizon Hawaii) DSL service for over 2 years now. My 3Mbps/768K connection is rock solid.Yes, I did have problems when I first got DSL and when Carlyle took over Verizon Hawaii. But overall it has been a stress free experience.I consistently get the speeds I pay for.

    Update 9/01/07: Hawaiian Telcom has started to offer higher DSL speeds of 7/11Mbps/1Mbps. The only caveat is it is not widely available yet.Even when it does get more widely available, you need to be 8K and 6K from central office to get either 7Mbps or 11Mbps service.

    39.99 for 7Mbps service (with landline)
    49.99 for 11Mbps service (with landline)

    55.99 for 11Mbps service (without landline)
    45.99 for 7Mbps service (without landline)

    69.99 for MyChoice bundle (with 7Mbps service)
    79.99 for MyChoice bundle (with 11Mbps service)

    Update 8/24/08: I got upgraded from 7Mbps ATM DSL to 11Mbps MPLS DSL service.It is like night and day. The previous DSL tier I had provided very spotty download speeds. With my new 11Mbps service, the speeds are much more consistent.

    Followup comments:

    KenTheCook
    Premium
    join:2005-10-26
    Lahaina, HI
    ·Hawaiian Telcom

    HawaiianTel

    I've had some billing problems w/ HTel, but they've always bent over backwards to fix things. I had some slow service at first, but they fixed that too. I get around 700/2450 in Lahaina on a $600 computer.
    Although I don't think they were quite ready to take over Verizon's whole system, I give them credit for trying to keep their customers satisfied and be "Hawaiian"Tel.
    Originally the waits were long for customer service, but now it's worked out. I'm happy w/ them and would recommend them.
    Forums » comments on review of Hawaiian Telcom


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