Review by Kerrith 
UPDATED: 1 year ago
member for 6.5 years, 264 visits, last login: 229 days ago
 Pahoa,Hawaii,HI
 Contract price not specified.
 about 15 days
 Verizon
 "Rock steady, no down times or slower times that I'm aware of"
 "Page loading noticeably slower than with RR"
 "If the 5/3 wasn't coming this year, for less than $44 I'd switch back to RR"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Moved back to RR but with Premium service 8000/500. Very good, noticeably faster.
Update: That was for the first week only. Since then (about a month now) the speeds have been around 4800/478 kbps whereas the first week they were 6100/478. Latency has also increased from avg of 113ms to 1500ms.
RR sent (Charlie) a tech to the house and he could not access RR's speed test web page. He said that the slow speed tests had something to do with our subdivision area Pahoa (Hawaiian Beaches, Big Island) . It's been over a week since Charlie's visit and no improvement or word from RR.
Update: 10/10/08
I sent a top tier tech the log of 9 months of poor speeds. He refunded my Turbo premiums and said they won't start up again until they get Turbo up to acceptable speed. Nice outcome.
Big shout out to my friend Aaron whose support has been most valuable.
Kerry
Kerry
Followup comments:  
hairyboto
@hawaiiantel.net | dsl 5/3 is old news no htco is not going to go to 5/3 they're testing 7/11mb. some of their employees have it running already. they want to make sure it runs fine b4 busting it out.... | |
| punaman
Punaman
Premium
join:2007-08-06
Keaau, HI
| High Speed in Puna I have the old Westell also; should we have gotten a new modem when HawTel took over? Also, is 11/7 or whatever even possible... and how? Will we be able to get it down in Puna (HPP)?
PS - hairyboto - have you heard about that new Philips Bodygroom? Go to: »www.amazon.com/gp/mpd/permalink/···-8394547
for a great laugh! | |
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Konaguy
Live From Kailua-Kona, Hawaii
Premium
join:2000-10-21
Kailua Kona, HI | Re: High Speed in Puna It will be quantum leap over the current ATM/Frame relay
network using ADSL + 2 and MPLS technology. Which will make
11Mbps and 7Mbps very possible, with a 1.5Mbps upload. | |
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Hawaiian Telcom
