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Review by pog4 See Profile

  • Location: Kihei, Maui, HI, USA
  • Cost: $29 per month
solid connection, no peak period slowdowns
slow compared to mainland
good value but aging infrastructure
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've had service on this line from the Telco since 2000. For a while it was GTE, then it was Verizon, now it's Hawaiian Telcom. During my time with Verizon, I made the transition from Frame Relay to ATM... however, the speeds I'm getting now (7mpbs/768kbps) were more than possible with the FR equipment. My home line does not qualify for the 11mbps package.

Anyway, I also manage a number of other DSL connections around Maui... all either Upcountry, Lahaina, Wailuku, or Kihei. I don't really pay attention to Pre Sales info but nothing negative stands out.

Connectivity has been rock solid for a long time. There's no escaping the ping penalty for being located in the middle of the Pacific Ocean.

The services are great. I define service as connectivity only, though. I don't use ISP email, I don't use the portal, I don't care about "value-added" anything.

Awesome value for money. No slow downs (at least for me, connected to my Kihei CO). No caps (yet). There is no 3rd party DSL provider that comes close... especially since you still have to pay Hawaiian Tel for the line no matter what.

update 2010-11-14: I was finally able to get 7mbps service recently at home. They sent me a free wireless modem and I returned the old modem to the HT store at Kaahumanu Mall. The next bill I received (dated 2 weeks AFTER I returned the modem) had a charge of $195 for the new modem! I was prepared to cancel everything and tell them to shove it. When I called to complain, they said no problem and asked for the receipt number for when I returned the old modem. This was not a glitch, the rep said. Everyone has to CALL in to get credited for their return. Not a very pleasant thing to do without upfront explanation. Not a very smart thing, either. How does it pay to anger customers for no reason? (This is a systemic problem with HT's billing and ordering departments. I have many RECENT horror stories about the phone side of their operations, especially the business side).

member for 19.8 years, 3490 visits, last login: 11.6 years ago
updated 13.3 years ago


anonm
@hawaiiantel.net

anonm

Anon

hawaiian telcom

hawaiian telcom is awful i dropped road runner for hawaiian telcoms 7mbps but im not getting what i paid for im recieving only 3 to 5 mbps this internet sucks i have tried it out for 4 months and now im back with road runner. i get less problems. and my xbox 360 works fine now. using hawaiin telcom i kept getting errors while downloading and uploading and sometimes it just wouldnt work. watching movies was also horrible. it always stop in the middle to upload and it takes like 45 min. really bad. there customer service is also just like there internet connection slow bad and always getting cut off. if i were you dont take the bate either. because i was duked into a 2 month free internet service that turned out not to be free. they also said i wouldnt be paying modem charges witch i did. these guys ar awful. also just for the gamers out there i play xbox 360 24 hours a day 7 days a week and let me tell you that you will never get a good connection, while playing call of duty 4 live i only get 2 bars at the most and always getting dropped because the connection is to slow, same with halo 3, gears of war, and others but these are my main games i play daily. so for gamer to gamer stick with road runner i always get full bars and a great connection