Review by (hidden by request)
(review was emailed from domain aol.com)
lodged 11.8 years ago
 North Olmsted,Cuyahoga,OH
 $49 per month- (12 month contract)
 "DO NOT GET FLASHCOM!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Dear Mr. President:
I am very upset with the service your customer and tech support have
provided. They not only wasted my time, but they wasted theirs too. The
supervisors never even returned my calls. How can you people do business
this way?
Each time I called to find out why my DSL was installed without access to the
Internet, I was told a different story. Even your installers pulled the same
garbage. Please allow me to explain the highlights of doing business with
Flashcom. Please note that I still do not have DSL access despite everything
your company has put me through.
---The Beginning Nightmare---
After the outside wiring was completed, I was contacted by a Rhythms Rep.
This Rep told me that they needed to reschedule the inside installation. The
first problem was that it was at 6:00 p.m. the night before the install. Not
everyone has the ability to take off from work because of poor planning!
Anyway, I asked him why rescheduling me was needed. Right after I asked this
question, my telephone beeped with another call. It was the Rhythms
installing Tech! The installer said he would see me between 1:00 p.m. and
5:00 p.m. as scheduled! I clicked back over to the other REP, and he put me
on hold so he could figure this one out. After being on hold for only a few
minutes, he said that he "guessed" the installation would occur as planned.
Not knowing what was happening, I just stayed home from work. Fortunately,
the installation did occur.
The Rhythms installing Tech was nice and completed his work in a timely
manner. However, he could not establish a connection from his laptop. He
made a call and told me afterwards that the telephone company needed to
upgrade their network to accommodate me. So, I called Flashcom over four
hours later to find out the details of this problem. The Flashcom Customer
Care Rep told me that a card needed to be installed in the CO. So, I called
the Tech department, and a Flashcom Tech told me that I needed a new IP
address. He said he would E-mail it to me in 30 minutes or so. Two hours
later I called because I did not receive it. A different Rep told me that he
would build it in a few minutes and call me back with the number. An hour
later, no darn call. So, I called again only to find out that there were no
IP addresses available for me. Anyway, I can't even do the IP change on my
router (duh)!!!!!!
Let me get to the point....
First, there is absolutely no coordination of information at all. I have
never seen such a blundered process in all my life. Flashcom is so darn
unprofessional, I am going to pull the plug on this game tomorrow if I don't
have DSL access available (I certainly can't trust you fools). I am tired of
dealing with a group of people that don't know what is coming or going (this
customer is going, I promise that).
If I were you Mr. President, I would fire all my staff then myself. I would
be embarrassed to run such a terrible organization, and you should be too you
nasty man! The support offered by Flashcom represents the poor leadership
within your organization. I would rather use a 9600 baud modem to drown on
the Web than listen to anymore lies from your employees.
---THE BOTTOM LINE---
Flashcom Stinks
A copy of this message has been sent to DSLReports.com to warn those seeking
DSL service to stay away from the sorry service you provide. I hope your
poor customer service drives your business right off the face of this planet.
You give a bad name to DSL and support.
Sincerely,
Flashcom Stinks In Cleveland, OH
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