 Review by tcharp 
UPDATED: 1.4 years ago
member for 7.1 years, 832 visits, last login: 13 days ago
 Lubbock,Lubbock,TX
 $55 per month
 "It's cable"
 "Their phone support is worthless"
 "They seem to be getting more reliable"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I used to think Cox was a pain. Cox was a walk in the park compared to these guys.
I've had cable internet since the @HOME days with Cox. I went through a lot with them, but I really never considered giving up my HSI. This is an entirely different thing now. The speed I pay for is almost never what I'm getting. There was a period for about 2 months when I would have been better of with a dial up system.
I'm paying $55 for 5000/768 service. I never get 5 or 768. Most of the time I am forced to be satisfied with 3500 to 4000 and less than 600 up, if I have internet at all. The techs don't believe anything I tell them and run the same bogus script. As if I haven't already cycled the modem before I call. The home techs seem to have little communication with the maintenance dept. who is really who fixes things. It seems you have to have 5 techs to your home before Maintenance will fix anything.
I'm not really very happy, but there is no other choice aside from DSL, which, up until know I wouldn't even consider. These guys are managing to change my mind though.
Here's hoping for better service after the switchover.
-TC
Update: All the hoping brings no joy. Still getting less than half of the speed I pay for and ping times to just about everywhere have doubled (for a second time). Stay as far away from Suddenlink as possible.
Update 2, 07Aug24: The service seems to be gaining in reliability these days however, if you have a problem the tech support still is a complete waste of time. While I'm starting to feel that I'm almost getting my money's worth, it would still be nice to be able to talk to someone down there that knows something once-in-a-while.
Update 3, 08Jun25: We are gaining reliability all of the time. I haven't had an outage in recent memory. I'm still not real happy with the upload speeds they offer and the price is still kind of high, but overall the situation over the past year has been pretty good.
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