Review by kc8jwt 
UPDATED: 2.1 years ago
member for 4.1 years, 1497 visits, last login: a few hours ago
 Cheshire,Gallia,OH
 $39 per month
 "It works most of the time."
 "When it breaks, no one knows what is going on or what to do"
 "If it breaks, Your own your own pal."
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I was on Charter till June or July. They switched us to their backbone around August or September. It was ok till December. They did an "upgrade". I was offline for 2 weeks while we did the whole, "Turn off the computer, un-plug the modem, un-plug the router, plug the modem back in, plug the router back in, turn on the computer. Hmm that didn't work, let's reprovision. Hmm that didn't work. We'll send a truck out." Come to find out, the fried my personal Motorola modem with their "upgrade." I wasn't the only one that had problems with their own modem. So now I am paying 5 bucks more a month for their modem and the speed has gotten worse. Speed tests here went from 3100 in December to 2400 now in February.
Overall. I think they need to look at their tech support and get their engineering department to talk together so the techs know what is going on with the network instead of saying that there is no know problems.
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Suddenlink
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