 Review by Al3sinth 
UPDATED: 93 days ago
member for 6.3 years, 2466 visits, last login: a few hours ago
 Charleston,Kanawha,WV
 $129 per month
 "Download speed is constant"
 "Price, Upload & Latency (better)"
 "Wish i could get DSL or FIOS"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Charter used to own the area I live in, and while their upload was bad as well their Latency wasn't. Since Suddenlink bought the area my latency went up from 20-50 ms higher when it's at the lowest... I am on the 6mb package with the super fast 256k upload! The 6mb Download speeds are very nice i usually see every bit of that when downloading. Although It is very easy to saturate my speeds with the upload speed they give me. I play WoW and times that I raid (8-12) my latency shoots up to 300-400+. There are also outages pretty much every night for about 20-30min, and its not just me cause a friend 2 blocks away also gets the same problems as I do. I really wish Verizon would help me out here and push to get a faster DSL line to me or better yet start working on hooking the state or major areas with FIOS. Verizon is really on the ball another friend a block away has DSL and his latency is 30ms less then mine when I'm at my lowest......
EDIT: Within the last month or so I've noticing that I am being throttled when using the Bit Torrent Protocol. Whether it be WoW Patches or p2p.
Update (1-15-09) Sadly I'm still with suddenlink and stuck with horrid latency. I'm pretty big on gaming and when i see my buds a couple blocks away on verizon dsl getting 5-20ms on servers while im hitting 100+ it gets to me. I can't get below 400-500ms when playing wow at night while a fellow guild member using suddenlink about 15miles from here stays at about 100ms. I can get 12mb now but i refuse to pay their $70 service fee"run a speed test" to come out and check my lines. I would love to get it but that's not gonna fix my latency which is the big issue for me.
Update (1-16-09) After Pete contacted me he had trucks rollin out within a few hours to my house. I was greeted by 3 techs who were all very nice. They came in and actually tested the problem i was having and not just pinging or doing tracert and saying nothing is wrong. I loaded up wow and did a netstat to get the ip for them which they ran tracerts to with the router, modem only and using a meter hooking right into the cable drop. They noticed there was some packet loss, and said it was an interesting case. They got all their test and level readings to take back to their engies and headed out. I did some registry tweaks which lowered me about 100ms and, later that night durring the time I usually run 400+ ping i was seeing 120-170ms !!!! I did a tracert to my wow server and all the att routers i hit on the way there that are usually 180+ were at around 100ms. Im very happy right now! Thanks a lot Pete now if only we could raise that upload speed. :P
Update (8/26/09) Suddenlink recently upgraded the tier I'm on to 8/768, and I see every bit of it + some. I constantly get 8500/800. The only bad thing about suddenlink for me now is that we are still routed through DC and Chicago, so any network we try to access even in our own state is much higher then a network that would be near chicago or DC.
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
|  With Suddenlink
I'd like to escalate your issue to senior managers and engineers in your area, to look further into the latency issue, but first will need some more information (name on the account, account number or address, phone number).
You can IM me in this forum, or email me directly: pete.abel@suddenlink.com. | |
| buschman
join:2000-10-28
Oak Hill, WV
·Suddenlink
| Problems again Well things here were better for about a month.... for the last few days, I have noticed my pings going from 30's to over 100. Called tech support this morning to see if there was a problem. I will not mention the name of this alleged "tech", however, it was the same old routine. Do this do that, everything is fine! I tried to explain that I had already powered down the modem, removed my router, etc.! He was not having any of it. Actually got a little rude, "you already told me that!" All I wanted to express was that trace route showed the third hop had 20% packet lose. So after him telling me everything was fine, he asked if there was anything else he could do for me....... hey MR. TECH SUPPORT YOU HAVE DONE NOTHING TO FIX THE PROBLEM, OR EVEN ACKNOWLEDGE THAT THERE IS A PROBLEM! Oh and by the way my bill increased recently....pay more for less.... great way to do business. Hopefully this will go away and my connection will get better. If not I am going to look elsewhere for an ISP. | |
|  | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Problems again I know we've communicated before, but if you could resend me your contact information, I'll escalate this to higher ups. You can IM me via this forum. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | follow up Al3sinth -- glad that worked out for you. If you feel it's warranted, please don't hesitate to increase the ratings/grades you gave us on your review.  | |
| | | |
| Forums » comments on review of Suddenlink |
|
(19)
(20)
(24)
(41)