Review by Al3sinth
Good "No... Bad."
- Location: Charleston,Kanawha,WV
- Cost: $165 per month
Bad "Price, Latency Issues, CAPS"
Overall "No caps was the only thing going for them.."
|Pre Sales information:|
Value for money:
(ratings well below consensus)
Charter used to own the area I live in, and while their upload was bad as well their Latency wasn't. Since Suddenlink bought the area my latency went up from 20-50 ms higher when it's at the lowest... I am on the 6mb package with the super fast 256k upload! The 6mb Download speeds are very nice i usually see every bit of that when downloading. Although It is very easy to saturate my speeds with the upload speed they give me. I play WoW and times that I raid (8-12) my latency shoots up to 300-400+. There are also outages pretty much every night for about 20-30min, and its not just me cause a friend 2 blocks away also gets the same problems as I do. I really wish Verizon would help me out here and push to get a faster DSL line to me or better yet start working on hooking the state or major areas with FIOS. Verizon is really on the ball another friend a block away has DSL and his latency is 30ms less then mine when I'm at my lowest......
EDIT: Within the last month or so I've noticing that I am being throttled when using the Bit Torrent Protocol. Whether it be WoW Patches or p2p.
Update (1-15-09) Sadly I'm still with suddenlink and stuck with horrid latency. I'm pretty big on gaming and when i see my buds a couple blocks away on verizon dsl getting 5-20ms on servers while im hitting 100+ it gets to me. I can't get below 400-500ms when playing wow at night while a fellow guild member using suddenlink about 15miles from here stays at about 100ms. I can get 12mb now but i refuse to pay their $70 service fee"run a speed test" to come out and check my lines. I would love to get it but that's not gonna fix my latency which is the big issue for me.
Update (1-16-09) After Pete contacted me he had trucks rollin out within a few hours to my house. I was greeted by 3 techs who were all very nice. They came in and actually tested the problem i was having and not just pinging or doing tracert and saying nothing is wrong. I loaded up wow and did a netstat to get the ip for them which they ran tracerts to with the router, modem only and using a meter hooking right into the cable drop. They noticed there was some packet loss, and said it was an interesting case. They got all their test and level readings to take back to their engies and headed out. I did some registry tweaks which lowered me about 100ms and, later that night durring the time I usually run 400+ ping i was seeing 120-170ms !!!! I did a tracert to my wow server and all the att routers i hit on the way there that are usually 180+ were at around 100ms. Im very happy right now! Thanks a lot Pete now if only we could raise that upload speed. :P
Update (8/26/09) Suddenlink recently upgraded the tier I'm on to 8/768, and I see every bit of it + some. I constantly get 8500/800. The only bad thing about suddenlink for me now is that we are still routed through DC and Chicago, so any network we try to access even in our own state is much higher then a network that would be near chicago or DC.
Update (12/22/09) Speed update to 10mbit/1mbit went through! Finally at a somewhat decent upload package where upload is 1/10th the download instead of 1/24th. I pull constant 10.75mb down and 1.07mb up. I'm pretty happy and no longer wish for DSL :P Also changed some of the ratings.
Update (07/05/10) Upgraded to the 15/1.5 line and constantly getting around 16.3k/1.5 up . Still paying premium for cable tv service though : /.
Update (07/29/10) Upgraded again to the 20/2 service. Tried out their Docsis 3 modem but I got lower speeds then I did with my 15/1.5 service on my Moto 5101. I had them to switch the mac addy back to my 5101 and hooked it up. Wow I was getting around 32mb down, but only getting around 1.5mb up. My friends and myself who are on suddenlink within a mile of me have been getting terrible latency issues making online gaming and other online applications unplayable. Currently working to get this cleared up.
Update (04/07/12) Saw Suddenlink on the main page saying that they will finish pushing caps to all customers. So I have decided to make it my new mission to avert as many people away from their service as possible when asked who to go with. This is just a way to keep people paying for their awful cable tv and not cut and just go with Hulu or Netflix. I still pay for tv even though I don't watch it much at all, so shouldn't I be exempt from these moronic caps? If this continues I will do away completely with their cable tv and then downgrade from 20Mb/2 to 10MB/1 since its the same cap. This will bring my bill from $165+/mo down to around $45/mo taking a nice $120/mo chunk out of their wallets and back into mine. Hey that's sounding pretty good already. Might end up doing this regardless, so Suddenlink you better sweeten the pot cause your not doing much to keep me around.
I will be changing all the scores I gave them to worst until the Caps are removed. You know there was a time where I was really happy with SL and didn't mind paying this much for it...
member for 10.6 years, 4081 visits, last login: a few hours ago
updated 1.9 years ago