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Suddenlink page on DSLReports
Six Month Rating

Reviews:
bullet 437 reviews (120 good) (196 bad)
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Review by anklosaur See Profile

  • Location: Tyler,Smith,TX
  • Cost Contract price not specified.
Good "Some reps actually care"
Bad "Spotty, spotty, spotty support"
Overall "Will do if it's all you can get... getting better"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Quick note, service has been getting much better but they've a long history of poor service and customer support ball dropping to overcome. When it works, it works well. They need to continue building infrastructure, adding bandwidth and weeding out the employees who don't know what they are doing. More HD content please... much more. Website is ok if you are already subscribed but it's almost impossible to add/start services, and trying to find out how much it will cost you is impossible from the website.

member for 11.8 years, 1782 visits, last login: 1 days ago
updated 283 days ago

Comments:
SDLashley1

join:2011-07-19

Suddenlink Help

Hello - My name is Ashley, and I'm with Suddenlink, and approved to help customers in this forum (Approved Suddenlink Tech Support Agents). If you're experiencing any current issues with your service at this time, please feel free to email (ashley@suddenlink.com) or IM me with your account address and the name on the account, and I'd be happy to escalate the issue to the attention of senior Management for your area.