Review by buschman 
UPDATED: 360 days ago
member for 9.1 years, 964 visits, last login: 4 days ago
 Oak Hill,Fayette,WV
 $40 per month
 "There are no good points!"
 "Low download speeds, LAG LAG LAG"
 "I am unable to play online games, due to the poor quality provided by SUDDENLINK"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I have had an on going problem. Tech support has been to my home several times this month. Each and every time they show up, it is the same old story.... everything looks fine. All of my equipment, cable, modem, etc is well within specs, however the problem is at the node you are connected to. It is overloaded! Suddenlink is aware of the problem and they are going to correct the problem around the first of Dec. 2008. I pay for 6MB down, 256MB up. Most of the time I am lucky to get 3MB down..... using Suddenlinks speed/line quality test, the speeds are OK, but the Quality of Service is and I quote, "measured at 42%, which shows that your connection is unable to produce a constant stream of data. This is key to providing a high quality voice-over-ip connection, so sound is likely to be broken."
I have asked that my bill be adjusted accordingly, they, SUDDENLINK took approximately $8.00 off of my bill. Gee $32.00 for a connection that is UNABLE TO PRODUCE A CONSTANT STREAM OF DATA! I guess when you live in an area that only has one cable broadband provider you play by their rules, and pay for what you are not getting! Bottomline Suddenlink is all about the DOLLAR no matter how bad their service SUCKS!
Oh and by the way, the techs that have been to my home all have stated that the problem is not in my home, it is in the mainline/node.One of them also stated that and again I will quote, "Suddenlink will probably send someone out with a laptop to test your connection. They always assume that it is the customers PC!" No one has showed up, nor have I been contacted by anyone from Suddenlink, even though, I have asked for further assistance.
Update 12/15/08 I received an email from Pete Abel concerning my problem. I replied to his email and the next day I received a call from the local Head Tech. He assured me that they were aware of the problem and its cause. OK so I am thinking this will be an ongoing issue...... I was shocked OMG within a week, I noticed that my pings were down to near what they were a few months ago. After about a week of new improved pings/download speeds, the only issue that I can see is, QUALITY of Service. I only average about 60 to 65%, does not matter what time of day I test either. I am hoping that whatever the issue causing this low QoS will be fixed soon. I have renewed hope in Suddenlink....... not counting the chickens yet but I am again able to play online with a respectable ping! For the moment!
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| Would like to help I'm with Suddenlink and am authorized by administrators of this forum to help customers posting here. See here for confirmation: »Suddenlink Tech Support.
I work in Suddenlink corporate HQ and can escalate this issue to senior managers in your area. Could you email me -- at pete.abel@suddenlink.com -- name and address on the account? | |
|  | buschman
join:2000-10-28
Oak Hill, WV
·Suddenlink
| Re: Would like to help Yes I would like very much for someone other than the local Suddenlink employees to assist me with my problem.
I am willing to give name and address if you will send a phone number that you can be contacted at.
THANKS
ps email info to buschman@suddenlink.net | |
| | | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Would like to help I have emailed you that information. | |
| wvufootball
join:2008-09-30
Mount Hope, WV
·Suddenlink
| same issue here i live in the pax wv, and i'm having all of the same issues. i contacted pete able yesterday and had 2 techs at my house today with a laptop. they ran 5 or 6 speed tests and they averaged out at 6mbs. i have 12/768 service so thats not where its supposed to be. that was at 1pm, not even peak hrs. they took my modem to 2 different nodes in pax and both ran at similar speeds to my house, so all of pax has the problem not just me. right now at 8pm i've done 2 or 3 speed tests and not 1 has been higher than 2mbs. $60 dollars a month for 1mb of service. i've had these issues for 5months | |
| | | | | photog5
join:2008-08-25
Hydesville, CA | Re: same issue here here I ping at 400 every night and 300 all day on the weekends = cant play online AT ALL... nice huh ? | |
| 
Baze
@suddenlink.net | Suddenlink Well i have had major problems with Suddenlink in west texas
i emailed Abel,When i seen his post in this forum.He got right on top of it...I got a call from westtexas GM he is on top of it i will post back what happens next. | |
| wvufootball
join:2008-09-30
Mount Hope, WV
·Suddenlink
| nothing has changed well, it's beem almost two month's and i'm still waiting for my internet to be be repaired. suddenlink said it could take up to 2 months to repair. well i've called the main tech for two weeks with no luck. he has not called me back. i have received letters in the mail stating if u have a problem with ur local cable company write the bbb. i think i'm going to post something at all the local gas stations also and let them no their getting ripped off. this is ridiculous, you should not have to to pay for a service that u are not even close to recieving. pete abel if u are out there contact beckley, wv and tell them, they do not recieve a paycheck for sitting on their ___. | |
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Impossible to play! Yesterday Mr. Able also offered to assist. I called his office number and left a message. I have not yet heard from him. I too have had this issue for several months. I noticed it about the time Suddenlink started offering 12MB and phone service. I gave them the benefit of doubt, I figured things would get better when they resolved the issues, however, this issue continues to rear it's ugly head. I tested this morning at 3:00am quality of service was 27% at 3:00am..... excuse me there is a problem. I have also been told by Suddenlink Tech Support that voip gets priority over internet bandwidth. If this is a fact, than I feel as though I am being cheated. I pay for 6MB and just because a house connected to the same node as mine makes a phone call, it should not affect my bandwidth. I am documenting the lack of reliable service daily using Suddenlinks "My Speedtest". I was told money is in the budget to repair the problem around Dec. 2008. Hopefully I have not been misinformed or just lead down the path of "this is what our customers need to hear to quite them down!" If this problem is not resolved, I am not sure what path I will take! 
