Review by Tantrix 
UPDATED: 218 days ago
member for 228 days, 68 visits, last login: 88 days ago
 Pineville,Rapides,LA
 $40 per month
 "Great speeds, practically 100% uptime"
 "None I can think of"
 "Best broadband I've ever used"
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(ratings above consensus)
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I've had cable broadband here before, like back in 2000 when Cox moved into the area and cable internet was only 1mb for the highest package. I moved away for a few years, and now here in 2009 I built a new house in the same area. Suddenlink has taken over Cox and 10mb broadband is available with higher speeds on the way.
Here's my experience with Suddenlink last week:
I'm 500' from the road so they made me bury a 1" line all the way from the road to my power pole next to my home so I could get service. I thought they were trying to push me away but the lead tech said they'd bring the cable on a big roll for free and I could pull it the 500' and bury it whenever I wanted...I had no time limit. Sure enough, I called the construction planner and he brought the cable out. Not only that, but he pulled it himself the entire way and left me about 20' extra on both ends. I got the line buried last Friday (4/10/09) and left a voicemail on the construction planner's cellphone that I was done and he could come inspect it Monday.
The following Monday morning (4/13/09) - The construction planner came by my house (on his way to work!) to make sure it was buried, then put my address as serviceable in the system. He said that would probably take at least a day so I'd hear back from them probably Tuesday to set up an appointment for an install. Not more than a few hours later, a woman from the local office called me to schedule a tech to do my install. She also cut about $100 off my initial setup price since I had to bury 500' of 1" cable line myself.
Fast forward to Thursday (4/16/09) and a truck comes out and ties in my 1" line to the pole near the road, and puts in a cable box at the other pole near my home. Friday (4/17/09) a tech came out and hooked me up, and I had TV and 8mb broadband in under an hour.
From start to finish:
Thursday 4/9/09 - Construction planner brings 500' of 1" line for me to bury
Friday 4/10/09 - By dark, I have all 500' of it buried and leave voicemail on contructio planner's cellphone
Monday 4/13/09 - Construction planner comes by the house that morning and verifies the line is buried. Later that day woman from local office calls and sets up an install date.
Thursday 4/16/09 - A lineman comes out and ties in the 1" cable line to the main line up by the road, and mounts a connection terminal at the other end near my house on the power pole.
Friday 4/17/09 - Tech comes out and about an hour later I have cable TV and broadband internet.
I commend Suddenlink on how promptly they handled everything, and how they went out of their way to give me service. The 500' piece of 1" cable alone was worth hundreds of dollars and they gave it to me for free as long as I buried it myself.
Good job Suddenlink.
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