Review by Nyron 
UPDATED: 84 days ago
member for 2.1 years, 212 visits, last login: 1 days ago
 Charleston,Kanawha,WV
 $65 per month
 about 7 days
 "Fast speeds as advertised, very fast response to problems, and very reliable"
 "Install fee, low upload on most plans"
 "Highly recommend Suddenlink, very impressed. They have made great strides in the past few years."
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(ratings above consensus)
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When Charter brought cable modems to Beckley I was one of the first to obtain one. I can still remember the tune of the shark fin modem, as it often reset letting me know there were problems. That always seemed to be the issue with Charter, when I moved to Teays Valley it was really no different. My connection would drop several times a week. This led me away from Charter and I had dsl for a few years.
Upon moving to Charleston, dsl was not available for my address so I had to go with Suddenlink. I was very hesitant since they had bought Charter a few years back and had read horror stories.
I previously had Verizon's 3k down 768k up so when I moved I didn't want to go back to 256 upload. I have a magicjack and do upload things at times so in order to get the 768 I had to choose the 12 mb package.
Once I ordered it took about a week for the techs to come out. You have to pay an install fee of around 70 dollars for this 12 mb package which I did not think was fair but there isnt a lot I could do about it so I paid for it. After the install the techs told me that either the system or network was down so not to log on for a few hours.
About 2 months later, my connection suddenly went out. I called on a Friday and to my surprise they sent a tech out on Sunday to repair it. He was great and very fast. But he found problems that should have been taken care of on that install visit--the one I paid for.
Aside from that I have waited for 6 months before reviewing Suddenlink. I am thrilled. Apart from that one occasion it has been ROCK solid in reliability. I get my advertised speeds anytime I check. My pings are awesome and I love the fast download speed.
They need to lower or remove the install fee. Perhaps at least add 512k upload to the medium package. But overall again I love Suddenlink. They have made insane strides from Charter. I also give them credit for responding fast to my problem.
They really have won me over. I will be moving again in the future and will be sure to go with Suddenlink. Great job Suddenlink!
**Update** Suddenlink increased their speeds somewhat. Added 1 mb upload to the high end package and their 6M/256K service has been upgraded to 8M/768K**
I still think the install fee is a big high but I do think their packages are a better value now, especially the medium one.
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