 Review by Defiance82 
member for 10.7 years, 3554 visits, last login: 3 days ago
updated 2.4 years ago
 Reeds Spring,Stone,MO
 $70 per month about 3 days "Good Service when it works" "Speed is inconsistent at times" "Works good when it does."
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(ratings match consensus)
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The service which I pay for currently is Suddenlinks 10/768 package. The connection quality overall is decent when it is up. Suddenlink has no redundancy so when they go down for any reason it does kill the modems from miles away from the trouble area. Due to this fact we do not use Suddenlink for TV services. Since as usual when their cable drops the tv also would drop.
Suddenlink also can not get VoIP since they have said the FCC will not allow it due to the fact their services are not reliable. They had said something about needing a 99% update which they only have 80% uptime from what their phone support says.
Aug. 11th, 2009 Update
It appears SuddenLink is having more issues now. Over the past 24 hours my speeds have been horrible. I'm only getting about 2-3mbps. When I placed another call to complain they said it was due to storms and have said they are working on it. They have been working on for at least 2 days now the rep said. The rep also said they have no ETA on when it will be fixed.
Jan. 6th, 2010 Update
Suddenlink has become complete garbage. The speeds are so inconstant now that the Quality of Service is not even at 10%. I test numerous times of the day using Suddenlink's in house speed test server. This service is so bad right now they had to give me a complete month of service credit because I pay for 10mbps and I'm getting 800kps almost 90% of the time!
When I first ordered Suddenlink I would have recommended them to anyone. Now I wouldn't even give Suddenlink the time or the day. In the past month I have had over 20 service calls in for this to be resolved. Their response is the weather is to cold and we can't fix the speed issue blaming it on the cold. If you have other options stay away from Suddenlink. They are NOT worth it!
D: 978 U: 727
»66.76.162.246:82/myspeed/admin
Mar. 21st, 2010 Update
It's now been 3 months since SuddenLink told me the problems would be fixed. The service is far from fixed. I can barely pull 1mb on the downstream if that. Their network is completely overloaded. I would stay far from this unreliable company if you have choices.
Speed Test @ 9:10pm
Download speed 972 Kbps
Upload speed 624 Kbps
Download quality of service 80 %
Upload quality of service 96 %
Round trip time (min) 51 ms
Round trip time (avg) 54 ms
Max pause 573 ms
Avg pause 12 ms
Bandwidth 1040 Kbps
Max route speed 10280 Kbps
Forced idle 0 %
Route concurrency 1.1
Nov. 12th, 2010 Update
Service has been running smooth since SuddenLink installed a 2nd 40mbps pipe to the area. At times it does slow down still. Tech that came out said the new 40mbps pipe that was installed was already at capacity and they would be install another pipe over the next few months.
Download speed 10159 Kbps
Upload speed 748 Kbps
Download quality of service 89 %
Upload quality of service 98 %
Round trip time (min) 25 ms
Round trip time (avg) 28 ms
Max pause 29 ms
Avg pause 1 ms
Bandwidth 10400 Kbps
Max route speed 20971 Kbps
Forced idle 0 %
Route concurrency 1
Nov. 19th, 2010 Update
Hasn't even been a month and already seeing issues again. This time there is 30-50% packet loss. The response? "We can't do anything about it" says tier tech who came to look at the issue.
pathping suddenlink.net
Tracing route to suddenlink.net [208.180.42.11]
over a maximum of 30 hops:
0 Wildburn [192.168.1.100]
1 10.234.160.1
2 cdm-66-76-212-25.ftsm.suddenlink.net [66.76.212.25]
3 * cdm-66-76-212-57.ftsm.suddenlink.net [66.76.212.57]
4 cdm-66-76-31-9.lfkn.suddenlink.net [66.76.31.9]
5 cdm-66-76-31-1.lfkn.suddenlink.net [66.76.31.1]
6 cdm-66-76-30-129.tylrtx.suddenlink.net [66.76.30.129]
7 tyrmcrs02.tex.sta.suddenlink.net [173.219.254.45]
8 cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.70]
9 servfw.suddenlink.net [66.76.29.28]
10 pages.suddenlink.net [208.180.42.11]
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Wildburn [192.168.1.100]
43/ 100 = 43% |
1 15ms 46/ 100 = 46% 3/ 100 = 3% 10.234.160.1
0/ 100 = 0% |
2 17ms 51/ 100 = 51% 8/ 100 = 8% cdm-66-76-212-25.ftsm.suddenlink.net [66.76.212.25]
0/ 100 = 0% |
3 28ms 48/ 100 = 48% 5/ 100 = 5% cdm-66-76-212-57.ftsm.suddenlink.net [66.76.212.57]
0/ 100 = 0% |
4 --- 100/ 100 =100% 57/ 100 = 57% cdm-66-76-31-9.lfkn.suddenlink.net [66.76.31.9]
0/ 100 = 0% |
5 --- 100/ 100 =100% 57/ 100 = 57% cdm-66-76-31-1.lfkn.suddenlink.net [66.76.31.1]
0/ 100 = 0% |
6 51ms 43/ 100 = 43% 0/ 100 = 0% cdm-66-76-30-129.tylrtx.suddenlink.net [66.76.30.129]
2/ 100 = 2% |
7 71ms 47/ 100 = 47% 2/ 100 = 2% tyrmcrs02.tex.sta.suddenlink.net [173.219.254.45]
0/ 100 = 0% |
8 67ms 48/ 100 = 48% 3/ 100 = 3% cdm-66-76-30-70.tylrtx.suddenlink.net [66.76.30.70]
0/ 100 = 0% |
9 50ms 45/ 100 = 45% 0/ 100 = 0% servfw.suddenlink.net [66.76.29.28]
2/ 100 = 2% |
10 41ms 47/ 100 = 47% 0/ 100 = 0% pages.suddenlink.net [208.180.42.11]
Trace complete.
Nov. 21st, 2010 Update
Still getting 32% packet loss and download speeds of 5-15KB downloads. I get faster speeds on my cellphones Edge/3G. There has been a confirmed splice in the line somewhere on Suddenlinks end with NO ETA of when it will be fixed.. Figures they can't give an ETA and just leave their customers with horrid service until they can fix it. The entire area is having these issues.
Nov 22nd, 2010
The packet loss has been fixed. I ran into the tech doing the repair down the road and he gave me his cell number and said to call him directly if it occurs again. Next step is fixing the download speeds so it's reliable. The QoS on the downloads are still between 10% and 60%. This needs to be above 90% to be constant.
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