Review by daroy990 
UPDATED: 89 days ago
member for 2.2 years, 68 visits, last login: a few hours ago
 Lubbock,Lubbock,TX
 $20 per month
 "Great speeds, reliability"
 "Trouble with pricing at first"
 "Good download speeds. Uploads not the best"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings above consensus)
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Edit 8/24/09. Pete was able to help me getting my correct cost. Still getting great speeds, and if this wasn't such a good deal, I'd upgrade to faster speeds.
Picked up SL about 1 week ago today after having at&t with their 6/768 package. I contemplated keeping at&t because of the higher upload. Anyways, I'm on the 8/512 package, and I signed up back in July but did not activate my service until one week ago. It did not work for the first two days, probably a MAC/modem issue, but once it did, it's blazin.
We have SL at my non-college home and it is very, very poor so I wasn't sure what to expect. Maybe it has to do with the fact that SL has DS 3.0 in my area, but I always get ~950KB/sec and sometimes burst over 1MB/sec.
It was a self install, so I can't really knock them there. The part that I'm having problems with currently is I was promised the 8/512 plan for $20/mo for one year, a promotion they had going at the time. Well, they applied it as $20/off for one year, which makes it about $41 after taxes, still cheaper than at&t.
Customer service is usually nice, and local. I have to fake my area code to get the local call center, but other than that it's fine. I was told my account was being sent up to a supervisor to be "evaluated" since the credit was applied wrong.
Other than the above issues, the connection itself works great. SL's routing isn't the best in west TX so the uploads aren't the greatest. We also have 6meg DSl, 18meg U-verse, and Wimax. U-verse is way too expensive and I live in a not-so-good part of town so they of course did not lay it to my complex. Hopefully once these billing issues get worked out it'll be good. Also, I had to buy a modem for $37 after tax, and it was $39 shipped on Newegg so not a bad deal.
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