| Review by jmorison |
member for 11.4 years, 4008 visits, last login: a few hours ago
updated 172 days ago
- New Bern,Craven,NC
- $178 per month
- "Speeds, bundled pricing, installation"
- "Very pleased"
|Pre Sales information:|
Value for money:
(ratings above consensus)
Switched from CenturyLink DSL after 6 years because they could not provide better than 1.5 MBps speed at my home. Service was very good. Suddenlink bundled pricing with phone and cable will save me about $30/mo compared to prior separate services but now includes free long distance which I was previously putting on the cell phone. Installer was well versed, knew product and ran speed checks on my PC with speedtest.net before he left. I opted for the 10 MBps service for $5/month more, and I'm getting 10.9 or 11 on all subsequent tests with a normal ping of 10 or 11, sometimes up to 25. Arris modem, order placing was fast and efficient with price quotes for the bundle after tax.
5/11 update, only one service interruption for about 1 hour, all users in the neighborhood, speeds consistent at 10.9 down, 1 up on a 10 Mb line. Upstream power does now go up to about 56 most days, where it had been in the 40's before but no effect noticeable on speeds or response. Had the underground line replaced by Suddenlink for problems with TV tiling, service was prompt and followed up by tech who came to the house for the hook-up and checked the signals at all outlets including the modem. Only issues have been with the DVR for the TV freezing but it has never lost recorded programs after a re-boot. Have swapped the box 3 times since going to HiDef but they each have had problems after about 4 months. Luckily, the office is close by, and when you call the Priority number you get the local office during the day. Very good tech support for these TV issues and for internet support by the techs on house visits.
1/12 Update, continued great service, only outage was a short one during Hurricane Irene but once power was restored all was fine. Speeds consistently 10.9 on a 10 line, no more TV issues with the new underground line.
12/12 update, continued great service now upgraded to 15 Mbps, speed tests show 17.5 after the burst to 22+.