| Review by Brigrat |
member for 9.7 years, 1034 visits, last login: 60 days ago
updated 266 days ago
- Lake Charles,Calcasieu,LA
- Contract price not specified.
- about 21 days
- "Now that I have had service for close to 18 months, I am still pleased, but it's not all roses and butterflied"
- "Techs are great but they aren't given all the information they need to succeed"
- "Still the best ISP I have had yet."
|Pre Sales information:|
Value for money:
(ratings match consensus)
So I have had the 107Max service since it was first released in Lake Charles, LA. I also have two Tivo Premiers and Suddenlink phone service.
Internet: I experience a couple of down time flutters daily, but I use my the internet all day long and they only last 20-30 seconds. I don't know if this is really a Suddenlink problem or something in my network...Overall, I am very pleased with my internet download speed. Upload is still pretty sorry at 5Mbps, but it's the best option available in my area so I will deal with it.
Phone Service: I've had a couple of down days due to storms and network problems, not as reliable as POTS, but good to have from time to time. I would not use this phone as my only option, as it is just not that reliable; between suddenlink and my mobile phone, I always have a good option. One thing that really ticks me off though is that the day my phone was installed I started receiving spam and telemarketer calls directed at me by name. It would appear that Suddenlink sells your phone number and some information as soon as you sign up, because I have NEVER given the number to anyone and the calls started immediately.
Tivo: First let me say that I love the Tivo service and features. I have two Tivo Premiers at the house and am very pleased with them. One of my Tivo's was not showing up on my account with Tivo, so the two devices could not be networked. It took nearly 15 hours and three service calls over the course of three weeks before I finally got a tech to replace the box not on my account. The techs were all great, but none of them had access to the long history on notes on my account which meant that they all started from scratch every time they came to the house. Everything works now, so all is good, I just wish the Techs had more info before they showed up at the house.
Final thoughts: I have had 5 techs at my house in the last 5 months for various reasons. They all noted the same problem. They can't do anything in the system without calling their regional tech center and getting some desk jockey to fix network or system issues. I have watched techs call back up to four times to get a tech that had a clue. It is really sad; the guys on the ground know what the problem is, but they struggle to find someone on the phone that is knowledgeable enough to do something about it. They also have to wait on hold to get a tech almost as long as I do when I call. In the case when the poor guy had to call four times, he wasted almost two hours being on hold or explaining the same instructions over and over again to different techs who still didn't understand. I am a happy Suddenlink customer, but the company needs to do more to support their guys in the field.
| |Pete AbelPremiumReviews:
Saint Louis, MO
With Suddenlink Glad you're enjoying it! I'm one of several Suddenlink reps designated to help customers in this forum (»Approved Suddenlink Tech Support Agents), if you ever need assistance. Thanks for choosing our service.
All the sudden suddenlink unlinked
What's up? I get letters warning of too much data usage? I get letters of possible copyright violations when not possible? Is Suddenlink big brother or what?
Re: All the sudden suddenlink unlinked Yeah....so either you are downloading movies, or you may have someone using your WiFi and getting on your router, which in turn, will apply any illegal downloads to the IP address that is provisioned to your modem at the time of the download. The copyright/inappropriate use letters are probably only passed to you by sudden link, but the actually company that is tracking the illegal downloads is another company all together and are backed by federal law and have a complete and legal obligation to make sure that movies/books/music/software are being paid for and downloaded from the owners of the copyrights.
I hope this helps clear up some info and questions for you. If you have any questions about how someone could be using your internet, you need to call your router manufacture and ask them to help you change the security password/setup the security on your router. Make sure you are getting in touch with Suddenlink to let them know you have not been downloading the file and that you are working with the router company (i.e. Netgear/Linksys) to make sure no one else is on your network.
| |Pete AbelPremiumReviews:
Saint Louis, MO
thanks for the feedback We appreciate you taking time to detail this information. I have passed it along to the appropriate Suddenlink execs, in particular, the last paragraph. Also, so you know, we do not sell phone numbers or listing information to third parties. We do use the incumbent provider's phone book, and that company, by law, must provide customer lists to other listing books and Internet entities -- and those entities might sell such information to third parties.
Lake Charles, LA
Re: thanks for the feedback That is good info about the phone number info. I was suprised at how quickly the calls started coming in. Thanks for your help with my Tivo problem. It wasn't easy to work through, but the techs that helped me were great to deal with.