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Suddenlink page on DSLReports
Six Month Rating

Reviews:
bullet 436 reviews (119 good) (196 bad)
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Review by danield31 See Profile

  • Location: Arkadelphia,Clark,AR
  • Cost: $65 per month (24 month contract)
  • Install: about 14 days
Good "It works ok"
Bad "frequent slow downs and shady billing practices"
Overall "I hate Suddenlink"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've had Suddenlink for almost a year now in Arkadelphia, AR. It frequently slows down to 1-2 mbps during peak times, which makes it difficult to stream anything. The piddly 512k upload speed is ridiculous. I'm not so dumb to believe that Suddenlink isn't aware of this problem as it's a congestion issue and nothing else. I'm being charged a higher price that I was originally quoted. $65 a month for 8mbps with a 150gb cap is exorbitant. They wouldn't give me the option of using my own Motorola Docsis 3 modem until I got raw about it. Their greed and incompetence is about to cost them another customer. Unlike many folks, I have other options, so I won't put up with this nonsense much longer.

member for 1.7 years, 1 visits, last login: 1.7 years ago
lodged 1.7 years ago

Comments:
Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
kudos:14

Offer to help

I'm with Suddenlink at Corp. HQ (»Approved Suddenlink Tech Support Agents). If you're willing to IM or email me (pete.abel@suddenlink.com) the name and address on the account, I'll esclate this to the attention of senior managers for your area.