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Six Month Rating

bullet 436 reviews (119 good) (196 bad)
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Review by Dstanko See Profile

  • Location: Cottonwood,Yavapai,AZ
  • Cost: $55 per month
  • Install: about 30 days
Good "Friendly Customer Service"
Bad "Speed nowhere near advertised, took forever to get them installed."
Overall "They really need to get their act together."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered Suddenlink when moving into my new house, they originally accidentally deleted my initial order. Everything was taken care of and they were out about a week after my call. Then was told my house would need to be wired for cable, and they outsource to another company for that. Cut to OVER a month later...

At first the speed was great, I paid for 15mb down, and I got exactly that. Then all of a sudden my speed was horrible 0.3 and not steady at all. Peak hours my speed would go anywhere from 0.3 to 3 mb down. I called them up and they sent another tech out, his response was for me to downgrade to 1.5 mb speed, as I was at least getting that. I'm getting 0.5 mb down as of posting this, after buying their modem I paid $150 up front for installation, modem, and first month payment just to get less than 1/15th the speed advertised.

member for 1.7 years, 6 visits, last login: 1.7 years ago
updated 1.7 years ago

Pete Abel
Saint Louis, MO

with Suddenlink

I'm authorized to help customers in this forum: »Approved Suddenlink Tech Support Agents. If you're willing to share the name and address on the account -- by IM or email (pete.abel@suddenlink.com) -- I will gladly follow up with senior managers in your area and ask them to personally look into this situation.