| Review by zraider |
member for 10.2 years, 53 visits, last login: 79 days ago
lodged 79 days ago
- $89 per month
- "Excellent reps, techs, and service"
- "slow speeds at times, hardly ever affects downloads"
- "overall 9 out of 10"
|Pre Sales information:|
Value for money:
(ratings above consensus)
Suddenlink Service, Tech Personnel, Reps
[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's ! Phone service has been excellent.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.