Review by G00SE  - Location: Conroe,Montgomery,TX
- Cost: $89 per month
Good "Excellent reps, techs, and service, no problem terminating TIVO service when wife insisted on Dish"
Bad "slow speeds at times (seldom now though), but iso's and large video files download fast with no problems"
Overall "overall 9 out of 10"
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Update 10/01/2013: Initial Review remains unchanged, except to verify more reliably the same information.Two stars (asterisks) indicate updated information:
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[please note the price includes telephone service also]
I've been with Suddenlink in Conroe since the company purchased the service from Cox.
Overall, I'd rate Suddenlink a 9 out of 10 on service, 10 out of 10 on
tech support, 10 out of 10 on wait time and company representatives. Ordering and installation was easy and carried out efficiently.
The only things I see from time to time are slower than normal speeds (I have 20MB down), but, on the other hand, at times I see speeds quite a bit faster.
**Speed is more consistent at this time (2013).
I download quite a few isos, and other software, and consistently have but a short wait for the majority of downloads.
I've had only good experiences with tech personnel, although once when we tried the video service, the rep cut one of the cables I had installed. Still, I'd go with the video, but my wife just has to have dish and their super DVR's  ! Phone service has been excellent.
**We tried TIVO with their cable service, and it was outstanding, except that my wife refused to learn a new **system, so we went back to Dish.
**I have had to switch telephone numbers 3 times this past summer of 2013 because of nuisance calls from **peddlers, and Suddenlink was helpful and cooperative with this situation.
Equipment used has been Motorola and now Arris.
The only other 'real' option here is DSL, which I had for a short time and didn't really like, although it worked OK, but that was years ago, but still, I don't see that many friends now who have the DSL service. Of course satellite is an option, but not a viable one, and Verizon is too slow and too expensive.
**Still no other viable options should I have any valid reason to change providers.
member for 10.5 years, 96 visits, last login: a few hours ago
updated 4 days ago
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