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Review by kduke1977 See Profile

  • Location: Melissa, Collin, TX, USA
  • Cost: $192 per month
nothing
Products and Customer service
Avoid at all costs
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had a very bad experience with the customer service and the products that they are offering is terrible. My cable modem stopped working on the outlet up stairs so I had to move it into the master closet where the wifi signal is so weak it’s hard to connect. Also the DVR recordings freezes and turns into a black screen 10 min into the recordings. And the HD recover doesn’t work at all. So when I made my call into customer service I asked to escalate my serves call for the next day. And after talking to a supervisor, he assured me that a tech would be out the next day between 12-4pm. Well I waited till 6 o’clock the next day and called back. The service call was set up for two days later between 1-5pm. I was lied to by a supervisor of all people. I told the lady when I called back to cancel the 1-5 appointment because no one would be home at that time. And when I asked if I could drop off the equipment at an office or does someone have to come out and get the equipment for a disconnect. She said two words…… “One moment” and transferred me to another department that wasn’t even open at the time. I’ve only had the services for 7 months and this is the 3rd issue I’ve had. This was the straw that broke the camels back for me. As soon as I can get AT&T and DIRECTV out I’m dropping these liars.

member for 10.7 years, 4 visits, last login: 10.7 years ago
updated 10.7 years ago


abnormal69
join:2003-04-19
Branson, MO

abnormal69

Member

In Home

Kind of sounds like you may be having issues inside the home. If you say an outlet stopped working, maybe you need to get it fixed?
kduke1977
join:2013-07-14
Melissa, TX

kduke1977

Member

Re: In Home

It could be the outlet but I think it’s something on the outside line. I’m a former installer and repair tech for Comcast and Grande Communications. I tried everything I could do to fix it. And the CATV picture is just fine off the same outlet. The only thing I didn’t have is a cable meter to check my SNR levels. Also the other HD box won’t even power up, and the DVR receiver is hosed. If it’s a bad outlet I’m ok with that, I’ll pay to have it fixed. I just don’t like being lied to.
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

Re: In Home

I apologize for the problems and completely understand your frustration. I'm one of the authorized Suddenlink reps in this forum (»(post #24974222 no longer exists)). If you're willing to either IM me through this forum -- or email me directly (pete.abel@suddenlink.com) -- I'll escalate this matter to the attention of the senior manager responsible for your area.
kduke1977
join:2013-07-14
Melissa, TX

kduke1977

Member

Re: In Home

No thank you. I’ve have AT&T coming out this week and DIRECTV set up for next Friday. But I’ll tell you something funny. When I called in, I was working with a gentleman named Clint. And when I asked to escalate my issues to a supervisor, he transferred me to a gentleman with the first name of Abel or Abil. I’m didn’t ask him how to spell it. I just find it ironic that two people with the same or similar name is trying to help me. Any ways thank you for trying to reach out to me on this forum, But I already have the wheels in motion to fix my issue.
Pete Abel
Premium Member
join:2008-01-15
Saint Louis, MO

Pete Abel

Premium Member

Re: In Home

Understood. If you change your mind -- or decide to try Suddenlink again later -- let me know. Best of luck to you.
kduke1977
join:2013-07-14
Melissa, TX

kduke1977

Member

Re: In Home

Will do, thanks again for reaching out.