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Suddenlink page on DSLReports
Six Month Rating

Reviews:
bullet 437 reviews (120 good) (196 bad)
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Review by Ben Johnson See Profile

  • Location: Lufkin,Angelina,TX
  • Cost: $102 per month
Good "The sign-up lady was nice and explained all the options to me."
Bad "The installation technician did not show up."
Overall "Avoid SuddenLink."
Pre Sales information:
Install Co-ordination:
Tech Support:
(ratings match consensus)

I took off work for two days to wait on a SuddenLink installation technician, resulting in sixteen hours of lost wages.

The technician never showed up. When I inquired, Suddenlink said they had rescheduled my appointment to "sometime next Thursday", but never bothered to inform me of this change via email or telephone.

Fortunately, this delay and lost wages motivated me to research Suddenlink's reputation on the internet. After Googling "suddenlink sucks" and seeing the thousands of reports here and elsewhere of bad service and customer disrespect, I called and fought the "Customer Retention Specialist" until she agree to cancel the installation.

member for 1.8 years, 3 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
Reviews:
·TracFone Wireless
·CenturyLink

Congrats!

As a former customer in Missouri I think you made a good choice. When I jumped ship for the same reasons I opted for AT&T phone and net. I've been a Dish customer for about 10 years now.
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Mac: No windows, No Gates, Apple inside