Review by Ben Johnson
Good "The sign-up lady was nice and explained all the options to me."
- Location: Lufkin,Angelina,TX
- Cost: $102 per month
Bad "The installation technician did not show up."
Overall "Avoid SuddenLink."
|Pre Sales information:|
(ratings match consensus)
I took off work for two days to wait on a SuddenLink installation technician, resulting in sixteen hours of lost wages.
The technician never showed up. When I inquired, Suddenlink said they had rescheduled my appointment to "sometime next Thursday", but never bothered to inform me of this change via email or telephone.
Fortunately, this delay and lost wages motivated me to research Suddenlink's reputation on the internet. After Googling "suddenlink sucks" and seeing the thousands of reports here and elsewhere of bad service and customer disrespect, I called and fought the "Customer Retention Specialist" until she agree to cancel the installation.
member for 1.8 years, 3 visits, last login: 1.3 years ago
updated 1.3 years ago