Review by worldtruth
Good "Connection semi-consistent"
- Location: Pflugerville,Travis,TX
- Cost: $87 per month
Bad "Bandwidth limitations, high prices, horrible customer service, hidden and annoying charges"
Overall "Use any other provider. This is a very poorly ran organization with horrible customer service and high prices."
|Pre Sales information:|
Value for money:
(ratings well below consensus)
10/21/13 As the Owner of multiple social networks I find the service and professionalism at Suddenlink to be amidst the worst I have experienced. On today's date I contacted them during the brief hours of availability I have to pay them more money for more services, and was refused, and told I needed to pay them more money just to pay them more money. How absurd does that sound? Let me elaborate. For over six months in the past I have used their 107mbps, and also had an additional line of 3mbps setup at my home as well as other services. I then downgraded due to the slow time of year for my networks to 15mbps. I called today, spoke with William at ext. 4063 in the Tyler, TX Call Center who told me to upgrade to a service that is available, I needed to pay them a $50 service fee to have a technician come out and verify my line speed would allow the 50mbps. I explained numerous times that the lines are brand new, and I've used 110mbps at my home for a half year with no issues. He still stated I needed to pay the money and take off time from my job that I work 70-80 hours a week at, or my wife to be home during business hours to pay someone to tell us something we already know, because it's *policy.* I then asked for his Supervisor, to which he explained that there is no one else I can talk to, and he was as high as I could go, although he did state his Supervisor was Mr. Garza, but he ***refuses*** to speak to customers, has no phone number or email. This is the level of customer service I received from this so-called "You're Connected..." jingle of a company. This is pitiful, absurd, and absolutely a horrible experience. For this reason I will be cancelling my Suddenlink service, setting up another Broadband provider, and I will also share my story with the entire housing division I live in, leave as many reviews as possible regarding this horrible experience, and articulate to every single social network I own with over 2.5 million members this very experience. You should be much more wise regarding the treatment of your customers, as well as your so-called *policies,* as this was very unfortunate for everyone.
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lodged 139 days ago