dslreports logo

Review by SpyderGurlTX0 See Profile

  • Location: Krum, Denton, TX, USA
  • Cost: $90 per month
  • Caps of 250 gigabytes/month
I really don't have anything good to say about them at this point
Very unreliable internet service. We are not getting what we pay for.
Only option in my area, or I would have switched a long time ago.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We constantly have trouble with this internet service. Recently, we had consistent low download speeds for 2 to 3 months. We complained enough to finally get the contact information of an area supervisor, who told us that they knew there was a problem, but they couldn't fix it for weeks at a time. Eventually, we filed a complaint with the BBB and finally they addressed the issue and our speeds were back up to 15 / second, which is what we pay for. They also credited our account for 2 months service which was good.

Now, not even 2 months later, we are having the SAME issue again. We are back down to 0.6 download speed. We can't even open 2 webpages at the same time. We're "connected", but barely. Of course customer service can't help us. They want to send a tech, who can only tell us again there is an issue in the neighborhood. We contacted the supervisor again, who advised us that he knows there's yet ANOTHER issue, but of course he has no idea when it will be fixed. We are currently at over a week with no resolution and barely being able to use our service.

This is the worst internet service provider I have ever had to deal with. If I had another option in the neighborhood, I would have switched a long time ago. I don't even think they care since they really have no competition. I'm going to get with my neighbors and we're going to demand refunds and for the service to be fixed. I don't know what else to do! It should be illegal for them to continue to charge me and not deliver the service I'm PAYING for.

member for 10.8 years, 17 visits, last login: 9 years ago
lodged 9.4 years ago

SpyderGurlTX0
join:2013-05-08

SpyderGurlTX0

Member

Speed Test

This.. this is what I pay like 90 bucks a month for. I'm beyond frustrated with this company.

»www.speedtest.net/my-res ··· 27728205

Meh
@74.196.252.x

Meh

Anon

Re: Speed Test

Sounds about the right speed for suddenlink ;3. This is pretty much an average thing for suddenlink, they oversell their internet. They would charge 2 people for a 50mbs, while giving 50 mbs to both hoping they don't use it at the same time... now imaging they do that for more than 2 the result is basically the speed you got. The most annoying part is they monopolize this in an area where there is no competition from other providers.

You can call them and they will be all nice and polite, but in reality, they can't fix this(they will send over a technician) and he will pretend like he fixed it.
Pay 90 bucks or $50, in the end you are bound to get the speed of User (X1+X2+X3)/(3).

I use to pay for 30mbs, then swapped to 15mbs. From 1am to 8am I would get the exact result, but during traffic time 5pm 11:50pm I would pray to get a 3rd of what I paid for.