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We constantly have trouble with this internet service. Recently, we had consistent low download speeds for 2 to 3 months. We complained enough to finally get the contact information of an area supervisor, who told us that they knew there was a problem, but they couldn't fix it for weeks at a time. Eventually, we filed a complaint with the BBB and finally they addressed the issue and our speeds were back up to 15 / second, which is what we pay for. They also credited our account for 2 months service which was good. Now, not even 2 months later, we are having the SAME issue again. We are back down to 0.6 download speed. We can't even open 2 webpages at the same time. We're "connected", but barely. Of course customer service can't help us. They want to send a tech, who can only tell us again there is an issue in the neighborhood. We contacted the supervisor again, who advised us that he knows there's yet ANOTHER issue, but of course he has no idea when it will be fixed. We are currently at over a week with no resolution and barely being able to use our service. This is the worst internet service provider I have ever had to deal with. If I had another option in the neighborhood, I would have switched a long time ago. I don't even think they care since they really have no competition. I'm going to get with my neighbors and we're going to demand refunds and for the service to be fixed. I don't know what else to do! It should be illegal for them to continue to charge me and not deliver the service I'm PAYING for. member for 10.8 years, 17 visits, last login: 9 years ago lodged 9.4 years ago
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