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Review by disapointed See Profile

  • Location: Athens, Henderson, TX, USA
  • Cost: $65 per month
  • Install: about 4 days
nothing
everything
tech support = insulting

I may go ahead and switch to DSL soon, purely out of spite. I've had to do all the tech support for myself, exceeding the results they said were possible. Tech support with this company is non-existent, and they seem to revel in providing insults instead of answers. You'll rarely get anything but a script on the phone or copypasta online.

member for 9.4 years, 2 visits, last login: 9.4 years ago
lodged 9.4 years ago

Jowmu
join:2009-05-04
Lubbock, TX

Jowmu

Member

vague post

well...ok. whatever

adam
@75.108.57.x

adam

Anon

yep

it's because they have such a hostile work environment that turnover is absolutely ridiculous. Everyone who's lived in Tyler has worked at that place at some point, including myself. They want you to stay on edge constantly. Half of the CSR's have probably worked there for less than a couple of months. Their training is piss poor also.