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Review by SixBeard See Profile

  • Location: Sanger, Denton, TX, USA
  • Cost: $110 per month
  • Caps of 250 gigabytes/month
Customer service employees are polite.
Speeds are very inconsistent. Bandwidth limits need to be updated now that "streaming only" households exist.
Inconsistent speeds. Low, costly caps.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been with Suddenlink for many years because it's the fastest service offered in our area. We signed up with the 15Mbps package and have since been 'Boosted' to the 30Mbps package. Our base cost is $65/month but we end up paying around $100/month because of overages. The first year or so after connecting with Suddenlink was enjoyable but it has gone downhill from there. It is nice to have new speeds available but they are inconsistent and the bandwidth caps that have been re-established are not up to date with how individuals receive their content.

Suddenlink recently opened up 50Mbps in my area but our caps do not change with that option. It used to increase based on what tier package you had but now it seems all speeds are limited to 250GB per month, or at least that is what I was told during my last call to customer support. In my house we stream all of our watched entertainment through Netflix, Youtube, and other sources(all legal). If you have television included in your package you can watch all the tv you want with no cap but somehow internet coming in on the same line, being used for essentially the same thing, is being capped.

When the speeds are good things are nice but they fluctuate so much throughout the day that it's hard to get what I'm actually paying for. I ran an automated speed test for 24 hours and the only time I got my advertised speed was between Midnight and about 4am. Most of the daytime speeds are anywhere between 4Mbps and 15Mbps.

Every time I have talked to customer service they have been polite and friendly. While they can't always help me, usually because of company policy limitations, it seems they do try their best.

member for 9.1 years, driveby review (so far)
lodged 9.1 years ago