Review by sys4me 
member for 7.4 years, 73 visits, last login: 90 days ago
updated 96 days ago
 Grand Forks,BC
 $10 per month- (12 month contract)
 about 30 days "Cheaper than Telephone Line" "Poor call quality, toll free access problems, poor support" "Will stick with them but would not choose them in future"
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Tried to install my own new HT-701 adapter, got busy signals on outgoing calls. Following their support feedback eventually bricked it. Ordered their HT-286. Same problem, turned out to be a config problem in network. Put in trouble report, they indicated they would update me, after 2 weeks of no feedback I tried again and it worked, No idea when it might have been available.
Now works for most numbers, but many toll free numbers get same indication as above (some say not a valid extension, or number not available). Contact their support several times, no response. Finally I asked for feedback, they indicated everything is fine on their end, not their problem (all of these toll free numbers worked from here on Telco). I have not seen any other occurrences of this problem online, so think it might be a Canadian problem relative to where there system enters the Telco system, but with no feedback from their support, it is impossible to know. I just know it is difficult not being able to contact toll free numbers without using my cell phone.
Have complained about voice quality, no response from support.
I can use Skype or Google 'Call Phone' to access these 800 numbers and get better voice quality, so it is not my internet service quality.
In summary, the biggest problem is poor response and very little feedback from their support. I believe they will never fix my problems.
Comments:
 | | Rate center blocked All our diagnostics show that customer's rate center is blocked by the receiving party. We tried to switch them to 3 different routes but it didn't solve their problem. This is a very common Canada VoIP issue where toll-free, calling cards and conferencing lines are being blocked by underlying carriers. If we simply change customer's number to a different rate center or even a US number the calls would go through. | |
|  | | | Re: Rate center blocked Notice how it is never Axvoice's fault? The company built on excuses | |
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