Review by egeddes 
UPDATED: 186 days ago
member for 9 years, 258 visits, last login: 18 days ago
 Freedom,Waldo,ME
 $80 per month (12 month contract)
 about 21 days
 "None really - only reason we have it is because we have no other choice."
 "Uncoordinated install - took weeks to resolve. Same thing if there is a problem with the service. Very unprofessional."
 "Avoid and use another provider if at all possible."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Install: Everything for voice and DSL service was setup incorrectly. Fairpoint representatives lacked empathy and did not demonstrate any ownership to correct the issue.
Service: Unreliable. We had a disconnect problem that went on for months - we would keep opening trouble tickets only to have tech support close them without any resolution. Finally a tech noticed we had *thousands* of disconnects over the span of the past few weeks. Even he was shocked that his peers had not recognized the severity of the issue nor had they taken any action to correct the issue.
Support: Horrible! Representatives are not educated/trained well, and there appears to be a severe lack of quality control. No empowerment or ability to diagnose or correct the issue.
Bottom line: We have no choice right now - no other wired providers in our area. HughesNet, StarBand and Wildblue do not have very good reviews, so we're avoiding that route. We'd like Time Warner to begin servicing the area, but given that we are rural do not know if, or when, that will happen.
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Fairpoint Communications
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