| Review by tschmidt |
member for 12.5 years, 7068 visits, last login: a few hours ago
updated 153 days ago
- $36 per month
- "Speed and PPPoE instability"
- "Happy with the service wish we qualified for faster speed"
|Pre Sales information:|
Value for money:
(ratings match consensus)
12/13/2012 UPDATE Just signed up with G4 Communication bundled phone and ADSL service. Speed is twice as fast and we wound up saving $20 a month.
7/25/2012 UPDATE 4th year with FairPoint. Still stuck at 3Mbps. Service has been stable consistently delivering advertised speed. A month ago Manchester NH DNS server failed resulting in fallback to secondary server, problem was quickly resolved.
8/9/2011 UPDATE 3rd year with FairPoint. It has been a pretty uneventful year here in Southern NH, even though FairPoint has had serious problems in other parts of New England, especially Maine. Would love to get higher speed but circuit is too long. 3 Mbps works well enough for Netflix streaming and multiple computers but more speed would be a plus
8/17/2010 UPDATE 2nd year with FairPoint. Service has been reliable. In May grandfathered ADSL rate of $29.95 ended, new rate for 1500/3000 service is $35.99. This reduces the price difference between 3meg and 7 Meg DSL to only $4 a month. Too bad I'm too far to qualify for the higher speed.
Decided to discontinue one of our two wired phone lines. Unfortunately the number we wanted to keep was not the line that had DSL. Back when we first got DSL testing indicated that line had the best characteristics. Expected change would be difficult and did not want to risk losing DSL. Rep I spoke to indicated it would not be a problem. Step 1) Discontinue the line we no longer needed. Step 2) Place a hold on that phone number so it would not be reassigned. Step 3) Transfer number to DSL line and retire the existing number. Had some trepidation about the process but it went smoothly. Called every few days to make sure things were progressing as planned.
We have gone through an interesting history as far as number of phone lines is concerned. Before the Internet, or BBS for you old timers, we had a single voice line. During the heyday of dialup had three voice lines with a separate dry pair for SDSL. Now in 2010 we are back to single line for voice and ADSL.
6/22/2009 UPDATE One year anniversary with FairPoint. We were spared worst of the problems when FairPoint converted from using Verizon systems to their own. Email was a problem for a few days but as I do not use ISP email was not a big deal. Speed has been consistent. Have not had any problems sending and receiving email from my hosted domain. As with Verizon have occasional problems maintaining PPPoE session. However PPPoE session disconnects seem to occur less frequently with FairPoint.
FairPoint announced they will not include Usenet access for VT/NH/ME DSL customers. Seems to be a trend with broadband suppliers scaling back on Usenet access.
6/23/2008 Verizon sold wireline assets including DSL in VT/NH/ME to FairPoint communication. As a long time Verizon DSL customer had been on an annual contact to reduce cost. Called FairPoint about contract pricing. Much to my surprise was told there is no annual contract and I was grandfathered at contract price. Was told Tax recovery fee of $1.45 was being eliminated.
Last part of my annual DSL renewal ritual was to ask for upgrade from 1500/384 to 3000/768. Each year my house magically moves farther away or closer to the Central Office. Rep said distance is 12,600 feet (with bridged taps) too far for 3000/768. Said system allowed him to request upgrade (at no cost just like Verizon). Said it would not change until Monday. Was skeptical but had nothing to lose. Sure enough on Monday modem (Netopia 3346N) was syncing at 3360/864. Margin is down quite a bit as expected to 24/10 dB from 31/23 dB and transmit power is up. Did a few speed test benchmarks: 2875/725 kbp/s. Was hoping to be upgraded to ADSL2+, as it improves performance over long lines, but that did not happen.
fairpoint the title of worst managed service or lack thereof surely fits the bill.
they claim that the computer dropped my account with direct billing to my credit number and so they want to charge me for correcting this.we are faxing a new form to them but have zero confidence that they will handle it any better than the first form we sent.
the billing is screwed up and the service is lousy.most days this summer we could not get on to the internet.