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unFairpoint has to be the worst ISP in the areas it provides services too. I don't need anyone to counter my claim because you will be 1 person out of 10,000 that actually gets the service you are paying for. Except for FAST, the price to speed ratio is downright abysmal. It costs $60/Month for 7.1Mbps/1Mbps. How is that competition when you can get TWC 50Mbps/5Mbps for $5 more? I still think TWC packages are garbage too. The Ultimate should be a minimum of 10Mbps upload. Anyways, I have had unFairpoint DSL several times. All of them were not by choice, as the house wasn't hooked up to the cable grid and I wasn't going to pay $6000 for TWC to run a line up my 1200ft long driveway. I also had it in another town where my distance was 5000ft to the CO, and another town where my distance was 3100ft from the CO and still didn't receive advertised speeds. It started out with Pivot.Net. Anyone remember that horrendous service? It was $60/Month for 256Kbps/96Kbps. Anyways, Pivot.Net was taken over by unFairpoint and the speed went up very slowly. The quickest package for DSL is 15Mbps/1Mbps if you are lucky enough to be in the area that provides this. Most people only have access to the whopping 3Mbps/1Mbps service. Furthermore, GWI leases lines from unFairpoint and can provide 20Mbps/1Mbps @ $44.99/Month. Why can't unFairpoint provide these speeds and pricing? This is opinion based on experiences with this company. They do not care at all about their customers. Out of all the times I have had their DSL service, at no point did I receive advertised speeds. I realize the gimmick is "up to" but there should at least be a "best effort" to try and give customers the speeds they are paying for. I was even told by a technician that they oversubscribe DSL users 200% plus above what their equipment is capable of and what the town is allotted for speed. Every single time I had the service I would have frequent drops (which was blamed on a hop in New York), slow speeds, even slower between 4pm - 11pm (3rd Picture). Generally, the upload speed was quicker than the download. I also ran into an issue where everyday my speed would be cut in half for no reason, forcing me to continously keep rebooting the modem until my speeds returned to normal. The tech support is terrible. It gets old hearing, "Have you tried rebooting the modem," or "you need to plug the computer directly into the modem," as if either one of these fixes anything. The service, tech support, and prices are terrible. Yes, the tech support speaks English, but what good is that when they have no idea what they're talking about? The best advice I can give anyone is AVOID this company at all costs unless it is the only landline service. Here is what I received on a 7.1Mbps/1Mbps service (2nd Picture) and the other picture is what unFairpoint speeds should be (1st Picture | Ethernet 30Mbps/30Mbps). Furthermore, why is DSL always capped at 1Mbps upload when some of the DSL protocols are capable of 3.5Mbps upload? The answer is obvious. They have no competition so there is zero incentive to improve anything. As stated before: Zero Competition = Terrible Service Attachments: member for 20.5 years, 338 visits, last login: 8.4 years ago updated 9.5 years ago
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