Review by xQim 
member for 9.5 years, 180 visits, last login: a few hours ago
updated a few hours ago
 01234
 $53 per month about 2 days "It connects, no contract" "Nothing" "Works good for me"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well, I hooked up with Fairpoint and purchased their 7.1Mbps/1Mbps package. I received my modem one day early and was elated. I immediately set up shop and plugged it in. First things first was to do a speed test. Disappointing to say the least. I pulled out a staggering 1.2Mbps/0.35Mbps. Now I am hardly surprised as I have had their service in the past and had the exact same issue. I called tech support and went over the usual, useless recycling of my modem and router which is not the problem. Speed test again. Guess what the results yielded, a whooping 1.2Mbps/0.35Mbps.
Update: Turns out it wasn't their fault. I checked the outside box and the wiring was mutilated by some idiot. I connected each color wire to where it belonged, went inside and checked the speed and received 7.1Mbps/1.04Mbps. Definitely satisfied with that.
Attachments:
Comments:
 ajeff
join:2007-07-30
Orleans, VT Reviews:
 ·Fairpoint Commun..
| I guess it just depends... ...on where you are located. Westmore, VT: | |
|  |
4 edits | Re: I guess it just depends... Glad you get such great service. | |
| | | ajeff
join:2007-07-30
Orleans, VT Reviews:
·Fairpoint Commun..
| Re: I guess it just depends... Down boy - lets not bump the blood pressure! Unfortunately, most of your assumptions are not correct. I am a semi-retired IT consultant whose only connection to FP is through my clients and at my residence. My home service was installed 1 year ago July and most anyone who was going to sign up did at that time, except the numerous well to do seasonal folk who signed up this summer. The only option to FP is Great Auk wireless (Great Ugh!) and they have become, for the most part, a non issue where there is any competition. No cable in Westmore.
You might remember the feel good national news story about FP using draft horses to string fiber through the mud and snow - that was us. What you probably didn't read was that residents of this town brought drinks and tasty goodies out to the crews that were stringing the cable in appreciation of their efforts to bring reliable broadband to this corner of Vermont on time in spite of terrible spring flooding. I pay $50/mo for 15 down and 1 up and I get what I pay for and happy to pay it. To accuse me of Photoshopping my upload is rather childish.
Professionally I deal with FP, Comcast, Charter, Great Auk, and a myriad of phone providers and I can honestly say I have fewer issues with FP than the cable outfits. My guess is that is not as much technical as much as right of way issues in bad weather (read trees falling on lines!).
I agree that there are many sites trashing FP but as we know, satisfied customers rarely post to forums. Pissed customers often post. You posted because you were upset with your treatment by FP - I posted because I have a problem with your gross generalizations. I don't doubt your poor history with FP but I have a problem with stretching that to include the total footprint of the company. As I said before, it depends where you are... | |
| | | ajeff
join:2007-07-30
Orleans, VT | I applaud your decision to remove your original review. | |
|
| |
|
·
