Review by waway 
UPDATED: 2.2 years ago
member for 2.3 years, 204 visits, last login: 164 days ago
 Rochester,Monroe,NY
 Contract price not specified. (12 month contract)
 "LOW International Call Rate and SUPERCall Quality"
 "Have problem to call 1800 calls, and the Customer Service should be improved"
 "I got what I paid"
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I transferred to Voicestick after SunRocket was dead. The reason is that I had quite happy experience with the customer service when I tried next2nothing plan year ago. At that time, the person that offered customer service is called Bruce Nicklin. So when SunRocket was dead, I transferred to Voicestick immediately.
After transferring to Voicestick, I am a little disappointed with current Customer Service person called Harper Evans. First, he replied email very very unfriendly, not like what Bruce did one year ago. Second, I wait over 20 days to get the number port done. Third, the customer service call is never reachable for me. I called over 10 times and each call wait over 30 min, however, finally end with no one taking care of my phone call. Hence, I am quite disappointed at that point. I wish Bruce can again take care for my service, although it looks impossible, since he is the VP of VoiceStick now. Forth, the customer service agreed to give me 12month credit, since I transferred from SunRocket, however, almost one month passed, I haven't heard anything from them, although I sent couple emails to them, but never get reply. So my complain is for the customer service. I can understand that they may grow too fast and short of hands right now.
Second big issue is the 1800 numbers. I always failed to call 1800 numbers, and try to reach the customer service to find out the reason. However, I never got a chance to talk with the representatives. I do believe it is a temporary problem.
Third big issue is stability problem. I got calls from friends complaining about difficulties to reach me, although I didn't meet any problem now using Voicestick about 1month.
Those are all the down parts.
The Greatest thing is that VoiceStick offers SUPER LOW international rate, which is quite attractive for the people need make a lot of international calls.
The Greatest Feature that VoiceStick has is the FREE SOFTWARE call. This enable me using any computer to make the calls.
I especially satisfied with the VoiceStick's call quality. As far as now, I don't have any complain regarding the voice quality, which should be the most important factor to evaluate the VOIP service.
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I tried fax through voicestick. It successed !!!!!!!!!!!! Which is never happened to other VOIP service, although I tried several times.
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Hope my experience is help for you choose a VOIP service.
BTW, I am not in Rochester NY. I use that local to avoid any trouble may caused to exposed my real information
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