Review by aniskhwaja 
UPDATED: 115 days ago
member for 6.4 years, 54 visits, last login: 12 days ago
 Huntington,Suffolk,NY
 $16 per month (12 month contract)
 about 1 days
 "Good voice quality, immediate provisioning, excellent customer service"
 "Website doesn't mention BYOD or ATA options, LNP info is also not readily available"
 "Best there is right now"
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(ratings match consensus)
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I have had service with several VOIP providers including Optimum Voice, ATT CallVantage, VoicePulse, and ViaTalk in the past. I provisioned this line for in-laws who currently have CallVantage. The problem with CallVantage is their price and we have an old Centiallum ATA which refuses to work properly behind the router and if you put it in front of the router it slows down the rest of the network also doesn't give control over things like setting up port mappings etc. Since I couldn't convince ATT to give me a new ATA so bye bye ATT.
Lost OV when I got Fios.
Left VoicePulse after a great year and went to ViaTalk after VoicePulse started missing incoming calls and randomly sending them to voice mail even when we were not on phone. BTW we are on Long Island and have FIOS and a very good router so no room for excuses.
ViaTalk has been rock solid, but then a few months ago they started dinging us with the BS charges every month, originally I had planned on setting my in-laws up with ViaTalk but this just killed that idea. The worst part was their CS rep's attitude towards the whole thing, "oh this its our right to amend the charges at will" Why the heck did you sell me 199.00/yr with a free year, if your definition of 199,00 is 199.00 + whatever we want from you. If I knew you were going to rape me at will I would have stayed the hell from you. VTBrendan, another lost sale for you and when my contract is over it will be bye bye ViaTalk.
Anyway back to VoiceStick, I called their support number at 5:30 p.m. on Friday after their official closing time, got through to a tech rep, asked him if I could do BYOD since I have a PAP2 and didn't see it on their web, he said sure. I also asked him if it was possible to get the line provisioned immediately. He said that would be fine, as soon as I place the order he will process it. I asked him to stay on the line since it was after hours and I had a customer service rep, didn't want to take the chance of losing him. He stayed on the line, no pressure on my to hurry things up and like, He made me miss my days living in Roswell, good manners and respect are very scarce these days. He also emailed a comprehensive document and SIP settings immediately and I also got the account info email immediately. The signup forms are quite simple and one page for basic info, and one page for credit card info. I had to ask the rep about LNP since it is not covered in the FAQ or anywhere else readily apparent. The link is way down near the bottom of the front page, you have really scroll down to find it.
I downloaded their Soft Phone a little later at night and it worked without issues on my macbook pro running Leopard. Things got a little rough when it came to provisioning my PAP2, they have a couple of different proxies one on port 5060 another on port 80, I was assigned the proxy on port 80. PAP2 required additional settings for this configuration which were not covered in their documentation or anything I could find on forums, so I opened a ticket at 1 am or so, also sent an IM through dslreports to BruceN, who answered it at 7:30 and gave me additional info. By that time I had figured out the settings by trial and error and gotten the line to work. In any case it gave an opportunity to work their customer service and measure their responsiveness and I was impressed by both the personal attention and the timeliness of the response.
My only concern about their CS are the timings 9-5 EST on weekdays only means that if I have a problem that requires troubleshooting, I will have to be home during business hours. They should extend the CS hours to 7 or 8 and should have some coverage on the weekends.
It has been only a day but so far all calls in and out have been fine. The voice quality is better than CallVantage, and we haven't missed any calls so far.
I will update this review after a few weeks if something bad happens. VoiceStick so far appears to be one of my better VOIP experiences.
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VoiceStick
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