Review by ldambra
(review was emailed from domain frischer-dambra.com)
lodged 228 days ago
 33428
 Contract price not specified.
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Several years ago my property owners association contracted with Hotwire Communications to provide cable, Internet and phone service to our owners. It has been a disaster!
Our POA president, Mr. Alan Platner, architected this arrangement. In return for putting in fiber for free and an ONT at each residence, we got a greatly reduced rate for services. It hasn't been worth it, not in any sense. With ping times well above 200ms and uploads at less than 1Mbs and downloads at speeds of less than 2Mbs, the service is slow. Worse than that, it's unreliable. I've had over 100 service interruptions lasting several hours over the last two years. What makes this problematic is that when the service goes down, it's cable, phone and Internet, the whole shebang!
Our POA has "shared" this "great advantages" to other associations. They hate us for having put them into the same problem set that we have. What are those problems? Video breaks up into pixelation and sound freezes on cable, phone calls drop like cell calls all the time, Internet link accesses freeze halfway through a page.
The worst facet of Hotwire Communications service is it's "cusstomer" service (no that's not a typo), because you cuss every time you have to call customer suppor)t. An average wait time is 30 minutes. When you get to 2nd level or 3rd level support where they might be able to help you, your call will probably drop.
Pass on this company. If you are thinking about moving into a building or association with Hotwire, look elsewhere. I'm most frustrated by the lack of anything resembling deterministic service, the abysmal customer support, and how unlikely anything is going to change in the future.
Think of it this way, you could get a $35 / month MiFi 3G 4G or 4G LTE mobile router and be much better off. That's sad when you think of the promise of "last mile" fiber.
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