dslreports logo

Review by constanceat See Profile

  • Location: Windsor, ON, Canada
  • Cost: $66 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I am utterly disgusted with this company. I recently underwent back surgery and have went without any source of income be it from workers comp or EI. Well after being overdue $66 on my bill they disrupted my service without any notice. I find it ridiculous that a company that relies on "good" customer service to survive would suspend someone's service with only $66 owing. I am literally lost for words. I contacted customer service billing department and asked if they could reinstate my service as I would be paying my bill the coming Friday ( it's Wednesday today) I was told until the $66 owing is paid they would not reinstate my service. The company is a joke. Once Friday is here I will go into the office pay the $66 owing + a month and then I will promptly cancel my services with them. I have shopped around and there is much better out there for the $.i would not recommend this service to anyone, including my enemy's.

member for 9.1 years, driveby review (so far)
lodged 9.1 years ago

HeadSpinning
MNSi Internet
join:2005-05-29
Windsor, ON

HeadSpinning

Member

Billing Policies

It is our policy to send a notification by both email and Canada Post mail. If a customer contacts us and makes alternate payment arrangements, we typically will not suspend an account. If we get no response, we will suspend the account until it is paid.