Review by Prelude76 
Posted: 2.1 years ago
member for 2.1 years, 19 visits, last login: 1.2 years ago
 Barrie,ON
 $19 per month (12 month contract)
 about 2 days
 "Great prices, speedy email support."
 "Not enough access points, so mine is over 5km away, which means only 0.5mb service"
 "I would have stayed with them, but 0.5mbs is not DSL."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I signed up for them after leaving Sympatico. They emailed me my userid and password in 2 days, and it was already active. That's impressive. What wasn't impressive were the speeds. 0.5mbs to 1.0mbs. I used to hit over 3.5 with Sympatico. Tech support via email is fairly quick and knowledgeable, but nothing they could do in my case but to call in a Bell technician. It took a bit long to find out whats wrong (Bell didnt give them a report until nearly 7 days after being at my house) but the verdict was they my house is 5.2 km away so max i could get is DSL Lite speeds (0.5 to 1.0mb). They understood that it's not acceptable and we'll see how easy they are at honoring their 30 day money back guarantee (I prepaid for 12 months, so I really dont want to get screwed.. I'll update how the refund goes).
One thing that puzzles me is I figured Sympatico and all other DSL providers use same 'DSL hub', so I'm confused why Bell had one so close by that I was able to hit 3.5mb, but Acanac's hub is 5.2km! Tech support said they don't use same access points, but i find that really strange. I know other reviewers got big drops when they switched, but a Bell technician got it back up to speed. But in my case, the verdict is 'there's nothing we could do'. Its a shame, I wouldnt have minded staying onboard for those prices.
I STRONGLY suspect that Sympatico has a policy to cap its leaving members to DSL Lite service, and since 3rd party resellers rely on Bell to fix speed issues, it never gets resolved, but its just a theory.
I'm gonna try Teksavvy next, once Acanac finalizes the refund.
Followup comments:  gachod1
join:2007-08-22
Ontario
| Same Issue Re Sympatico to acanac Scary, but your situation is practically identical to what I am going through. I used to get 3008kbps with Sympatico, after switchingto acanac, I get 1044kbps. They gave me the same reason, that I live 5.1kms away from a central office. The problem I have is that THIS IS NOT TRUE. I called sympatico and was informed that I am less than 3kms away from a CO and that I should be able to get... ready for this... 7Mbps!
Contact me. I know this is not an isolated incident. If Bell is intentionally lowering profiles or otherwise throttling connections, they are in contravention of their terms with the CRTC to provide equal access to other parties on their lines.
Please contact me. Also, start spreading this around to see if we can find a few more with this exact same problem. | |
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