Review by Farshid420 
UPDATED: 49 days ago
member for 3.6 years, 567 visits, last login: a few hours ago
 North York,ON
 Contract price not specified.
 Bell Canada
 "Amazing price, excellent online/community support, decent speeds"
 "As with most DSL providers, their lines belong to Bell"
 "If you're looking for solid DSL service at a great price, look no further!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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After getting fed up with Rogers' price hikes for Highspeed over Cable, and with the impending cap enforcement and drop in monthly usage amount, I decided to test out Acanac's DSL Highspeed.
From the get-go, their reps here on DSLR (Paul and Sandro) were amazing sources of information. Regardless of the questions that I asked, they had the answers that I needed and were quick with their responses. After making my decision to sign up with them, I received my modem, pre-configured and ready to go. I'm usually the kind of person who likes to do a lot of research into the best setup and how to get the most out of any piece of hardware, but setting up the modem was one of the easiest things I've ever done. Switching the modem to Bridge mode so that I could use it with my existing wireless router was also a short and simple process.
However, with the good must come the bad. I noticed that I wasn't getting the full potential of speed that I could be, especially with the line attenuation stats that I had, so I decided to contact their tech support and see if anything can be done. The reality of my situation, and as others have experienced, is that any company renting lines from Bell will have to do what I like to call "the dance" before anything gets done to remedy a problem. Out of all the CSRs I spoke with, one of them was rude to me (reminiscent of several of my conversations with Rogers CSRs), but every other CSR I spoke to was very polite and willing to help me.
Furthermore, after a while, I realized that part of the problem that I was experiencing was some faulty equipment. It turned out that both the filters and the modem that Acanac had sent me were defective (through no fault of their own). After contacting Paul to let him know of my situation, during a 48 hour period, I received a new modem. That to me is EXCELLENT service.
In addition to getting all of my problems resolved, I have no usage caps and the lowest price that I could find for such a service ANYWHERE! I'm nearing the end of my second year of service with Acanac, and pretty much everything that could have gone wrong has (which hasn't been much), and has been handled with care. I now also have access to a virtual Online PC with an additional 150GB of storage (which is on a 24mbit connection to boot!).
I would HIGHLY recommend anyone looking to switch to another ISP to consider Acanac. I would suggest (if you're on DSL) taking advantage of their 1 month free trial and seeing for yourself.
Acanac, close to two years later, and you've STILL got yourself a satisfied costumer! 
(Updated October 7th, 2009)
Followup comments:  iblastoff
join:2009-10-06
Toronto, ON
| thanks thanks for the review! i just signed up for acanac and will be hooked up on oct 13th. heres hoping to good experiences as well.
i also understand the whole 'dance' when you deal with resellers. the only thing i did not like about the sign up experience so far is that it seems like acanac does not actively contact you about anything. if i didnt call into acanac myself, i would have had no idea about when my dry loop would be installed.
other than that, there are several passionate members on here and on the acanac community forums who don't work for acanac and that alone is a pretty good sign as well. so far i've had *very* quick responses to my questions and that gives me confidence. | |
|  | Farshid420
join:2006-03-24
North York, ON
 ·Acanac
 ·Rogers Hi-Speed
| Re: thanks Hey iblastoff! Thanks for your response.
I'm glad that your experience has been a positive one so far and hope that it continues to be as such 
I fully understand what you mean about Acanac not being the kind of company to really keep you posted on things specific to your account (like installation, activation of your account, etc.), and while this is no excuse for them, they make up for such conveniences with customer dedication and services. Definitely something for them to improve on. Keep in mind as well that, unless you contact them and tell them otherwise, they will automatically renew your subscription after one year (which some people see as a convenience and others see as an annoyance, despite the fact that it's in their TOS lol). They have gotten a lot better (thanks to customer feedback) on notifying customers (through their forums) about maintenance, scheduled downtime, etc.
I couldn't agree more about the passionate members and community forums... one of the reasons I'll be a long-term customer | |
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