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 Review by fiestaware 
UPDATED: 72 days ago
member for 200 days, 171 visits, last login: a few hours ago
 Montreal,QC
 Contract price not specified.
 Bell Canada
 "I opted for the free trial before buying = found out before it was too late"
 "Bad connection, poor service, offensive tech support = miserable in general"
 "If you have an enemy, recommend Acanac!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
UPDATE: Word gets around. Catchy headline! And more succinct than I could ever be:
»www.frikafrax.com/mnuke/blog2/20···service/
---
Sorry in advance for my English. You can read a real-time account of my dealings with Acanac here: ( »My experience with Acanac so far: Not so good. ) or I can crystalize it for you below. Emphasis is not meant to be on the technical issues but, rather, on the miserable way Acanac handles them.
* Short review: Acanac treated me like total crap when problems arose (on their end). I was frightened to imagine how I'd be treated if I paid them $200+ and obliged myself to an annual contract. Eff that!
* Long review:
I wanted to go with a small, indie ISP. I obtain a free trial login with Acanac via this site. When I try it out, I get speeds like these:
I log out; I need to cross-check. Via Bell (my provider at the time) I tried the same test against two servers:
Note the times - all very close together, all settings constant. Acanac seems slow, but I want to conduct further tests - except Acanac's server doesn't seem to recognize my login name anymore (after 10 minutes away?). Test@test works fine, I have no problem logging in to Bell or my school's network - yet Acanac's authentication server manages to somehow ignore the plaintive cries of my modem. A small problem with the account, or a service drop out? No big deal.
Since I got the trial account via this site, I send an IM via this site. *No response*.
I call, but they're closed on the weekends. Their voicemail promises that they are "available to assist [me] 24 hours a day, 7 days a week via email". Fair enough. I email, and it starts a ticket (6:51PM, Saturday).
At 12:32AM, Sunday, I am responded to:
"Dear customer,
Is it possible to give us a call.
We can properly trouble-shoot your problem over the phone
Our DSL Support department is open from Monday to Friday 9AM to Midnight you can call Toll Free: 1-866-281-3538
TICKET CLOSED."
WTF? Acanac may be available by email 24/7 - but to defer, not 'assist'.
I start a thread in the Acanac forum - only then do I get a response to my PM, wherein I'm referred to the jankiest, most unhelpful, poorly-worded FAQ in history: ( faq.acanac.com )
Since the online support I received amounted to "Don't forget that your password is case-sensitive!" I thought I'd better finally call. What you read below is *exactly what was said to me* - I wrote it down as I heard it:
1st call -
Tech: "Acanac support."
Me: "Hi, I'm having difficulty with one of your trial accounts; I wonder if you could look at it?"
Tech: *distinctive hang-up click*
Acanac does that a lot, I guess. ( viz: »Questionable company )
Five minutes later, 2nd call -
Same tech: "Acanac support."
Me: (pause) "You gonna hang right up...?"
Tech: (snarkily) "Sometime today I'll hang up; at the end of the day."
Me: "May I get a question out first?"
Tech: "If you can ask it in 3 seconds."
Please remember, I'm quoting. He doesn't even know what I want yet!
- At this point I quickly explain my problem. Maybe he has some basic advice, or maybe he can take that 3 seconds to ask his boss. He says neither of them knows anything about it, so he can't help me. He won't even look into my individual account to see if Acanac servers are being hammered by my very persistent modem. He advises me to send them an email; see above for how productive my online discussions with this company have been. Anyway - why should I send them an email? Here I am ON THE PHONE.
I ask again, very politely, if he could take a look at the account.
Tech: "No. And I don't want to deal with this issue anymore." *loud click*
That's a quote too.
Acanac didn't properly enable my account, I guess. It worked for a short time, was very slow, then stopped. Fine. Kind of a non-issue until I report it to request a fix and they treat me - a prospective customer - like TOTAL CRAP. Nooooo thanks.
I tried to resolve my issues with Acanac by PM, phone, email, and their useless ticketing system. I went out of my way again and again, but their customer service progressed from nil to bad to horrible. Acanac has never apologized for their belligerent tech's astoundingly poor demeanor, nor for their negligent customer service.
You can see what a good job they did wooing me into becoming a client; I signed up with a different small ISP the next day. Slightly higher cost - but worth every penny to be treated like a human being.
Followup comments:  | | 
Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 2nd, @01:30PM
| Re: Paul, what is going on ? No matter how hard you try you will never satisfy everybody.
As for the trial account. None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. We do have a few employees in Newfoundland to work over Voip. Voip it's self is not the problem, but the internet connection. Unfortunately we do not provide service out east. Some are going through satellite and once in a while it may stall causing the Voip connection to drop.
Now like I stated many times our free trial accounts are only issued by me on specific sites. None of the staff are aware of these offering. As many of you probably know Bell started to throttle independent ISP in the last few days. I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client.
Also Acanac has not yet been throttled. It may happen in the future, but it has not happened yet. | |
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fiestaware
join:2008-01-07
 ·Acanac Inc.
·Bell Sympatico
edit:
April 2nd, @07:08PM
| Re: Paul, what is going on ? Lots of lame excuses - still no apologies.
said by Acanac Inc :No matter how hard you try you will never satisfy everybody. Especially if you try hard to treat 'everybody' like garbage, yeah. I'd say you were making a joke if I didn't know better.
said by Acanac Inc :As for the trial account. None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. What??? So you fired all these employees? Hanging up on customers is just a way of doing business at Acanac. That's just a quick google search - I'm sure I could find more. And consider all those people who are hung up on, but never bother to write...
[If you keep tapes I'd advise you to pull them for review - if not I can give you precise times & dates to check against your shift schedule. 'Trevor' is the direct manager to the employee in question, and was consulted/nearby during the conversations cited above. If you actually intended to take action, you would have done it already. Those calls were on the 15th of January - i.e. two-and-a-half months ago. You were informed via this thread at the time and you had no (relevant) response then - I certainly don't expect one now.]
said by Acanac Inc :We do have a few employees in Newfoundland to work over Voip. Voip it's self is not the problem, but the internet connection. Unfortunately we do not provide service out east. Some are going through satellite and once in a while it may stall causing the Voip connection to drop. Your support lines customarily drop? That's just sad.
Anyway - I happen to know that all my calls were taken by your Mississauga office, so - irrelevant. I also happen to know the difference between a dropped call and a hang-up: One cuts out mid-sentence, the other cuts out after someone says, "I don't want to deal with this issue anymore!". Please don't insult the collective intelligence of this site further.
said by Acanac Inc :Now like I stated many times our free trial accounts are only issued by me on specific sites. None of the staff are aware of these offering. You've offered these free trials for how long? Years? And you've managed to keep it a TOTAL SECRET from your small support team (a dozen people) for all that time? Amazing!
No, seriously, that fib is clearly superseded by the others on the table.
said by Acanac Inc :As many of you probably know Bell started to throttle independent ISP in the last few days. I have been extremely busy. I am sorry I could not get to your PM's earlier... Okay... Did I mention, this happened over two months ago. See thread cited above. See the speed tests above. See your PMs; I haven't sent you one since January 13th. Wow.
said by Acanac Inc :...but after all it is a free trial account. You not even a client. I think that says it all folks. A trial account - meant (I think!) to lure subscribers - is handled this poorly. How are a problems managed once you're halfway into a pre-paid annual contract?!
This is how management behaves at Acanac: weak excuses, blame shifting, no attempts to rectify problems. "Deny everything". No wonder the employees are allowed to treat accounts so poorly. Look at their bosses. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 6th, @01:12AM
| Re: . I issues these Free accounts out as a sign of good faith. I do it on my own time and it does not involve any of the staff. I also have not been issuing these for years, more like to 6-9 months (Correction.... about 1 year and 3 months).
You also could of not called our Mississauga office since we don't handle any of our tech support or sales calls from this location.
Once again I am under no obligation to issues free accounts. I do it as a sign of good faith and nothing more.
Good luck with your current provider and I wish you the best. | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
edit:
April 3rd, @03:18AM
| Re: . Over the course of this and previous threads I've noticed that you have a singular talent for discussing any irrelevant minor point in lieu of addressing serious accusations. Somehow you do this without an ounce of suaveness. It comes off as positively shady.
You're fully aware of your company's horrid customer service record (past and present). In the face of direct evidence, you still won't own up.
I guess you'd rather lose more potential customers than admit to mistakes.
Stick by your guns, Acanac - even if you're packin' blanks. | |
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Ex_Bell_Tech
join:2008-03-16
Trois-Rivieres, QC
 ·Cogeco Cable
| said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. Also Acanac has not yet been throttled. It may happen in the future, but it has not happened yet. It's a free trial account.. you're not even a client ...
OMFG !!!!!!!
Very good service you offer to say that. With others proviers you are a client when you have a free account. Same thing to bell.
Your answer is very poor and you don't have the tact . I wish you'll loose your buisiness soon because you can't answer that way to a CLIENT.
Fucking freaky to read that from a manager ... | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 5th, @12:47AM
| Re: Paul, what is going on ? Please don't take my words out of context. Like I said before these free accounts are only issued by me and the user is not required to even submit any contact information what's so ever. All I request is a PM and I send out a free 30 day trial PPPOE user name and PW. They are never imputed into our billing or support system. This is a simply take it or leave offer.
I am sadden that you would wish for the failure of any company. Have you ever thought about the staff that would have be laid off? How about the tens of thousands of clients that would be without service? Do you think this is being run out of a basement?
Between both companies over 100 people involved and more than 50K clients.
Once again I would like to state that these free PPPOE accounts are only issued by me. If you call support regarding them they will not be able to assist you. | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Paul, what is going on ? said by Acanac Inc :Please don't take my words out of context. On the contrary, he took your words in-context, exactly as you meant them. See, they're written just above - for easy reference. Scroll up.
said by Acanac Inc :Like I said before these free accounts are only issued by me and the user is not required to even submit any contact information what's so ever. Oh? Are you very, very sure about that?
said by Acanac Inc :Do you think this is being run out of a basement? Uh..... *ahem*
I'm glad you said it and not me. | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 6th, @01:02AM
| Acanac Inc. This order form was used for a promotion we ran on Redflagdeals.com back in Jan 2007. I believe this was the first time we ran this promotion to Redflagdeals.com members.
»www.redflagdeals.com/forums/show···DSL.html
You do not have to use this form. In fact if you do you will most like not get your free PPPOE Login account because it's not checked. Even a month or two ago we had some users on this very forum complain because they submited a request using that specific form, but never received a reply. From the looks of it this link was posted here by one or two Redflagdeals.com members.
Back in 2008-02-08 I stated the following.
"I stand corrected. I have not been using the forum for a while now. I have been requesting PM's instead. No big deal. I have now setup the few that were submitting the request thought that specific location.
Please do let me know if you have not received your welcome letter."
»Acanac Trial
I couple more locations where I requested PM's
»Re: ACANAC 18.95/ month , a scam if includes the crappy modem
»Re: Anybody with Acanac highspeed experience?
»Re: Acanac Free Trial
»Re: Acanac Free Trial
You are free to have your own opinion, but it's does not take away from the fact that in just four short years Acanac has become one of the bigger independent ISP's in Canada. . Our service is also backed by a 30 day money back guarantee. At top of this for the first year of service we offer the lowest prices in Canada for a 5Mbps DSL plan.
Best Regards,
Paul
»www.acanac.ca | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Acanac Inc. The discussion that you initiated was over your requests for personal information - not how that information was to be delivered.
*cough**ahem* What were you saying again?
Back on-topic:
said by Acanac Inc :You are free to have your own opinion... Am I? Thanks. Here it is then, in brief:
If it wasn't for your pathetic service/support, your disingenuous, obstinate, uncontrite remarks on this board would be your company's greatest liability.
It has been suggested elsewhere that you guys should stop posting on here, since you generate such negative PR for yourselves. But I tend to think of that as a good reason why you should continue. Keep on exacerbating!
Your company benefits from Rogers' and Bell's unwitting refugees, but those same customers will absolutely pine for the old days should their accounts ever need attention at Acanac.
In fact, I think I found a graph of your customer retention rate.
It looks like this---> \ | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 6th, @05:10AM
| Re: Acanac Inc. It looks like in that specific post I did request contact information. Right on the next page on the same thread I state the following
"If you need a 30 day test account please just send me a PM. At this moment all request have been sent logins. If you have not received yours please send me a PM."
»Acanac Free Trial
Lets also not forgot that on the other threads no contact information was requested.
I am sorry to also disappoint you on the attrition rates. Referrals are also making up the majority of all new orders now. I guess we must be doing something right. | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Acanac Inc. said by Acanac Inc :... the user is not required to even submit any contact information what's so ever. said by Acanac Inc :It looks like in that specific post I did request contact information. Huh.
Again, since you refuse to address the important points in my review, I'll insist:
said by Acanac Inc :None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. What happened to the employee who spoke to me in the manner described above? Also, what happened in these cases? | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 6th, @02:35PM
| Re: Acanac Inc. All calls are recorded. Please provide me with the phone number you called from and I will check it right away.
Once again please PM the phone number you called from and the time frame. At least specify the day.
Best Regards,
Paul
www.acanac.ca | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Acanac Inc. You are already in possession of that information.
Why was nothing done when I brought this to your attention nearly three months ago (here) ?
Why was nothing done when this review was initially posted?
How many licks does it take to get to the center of an Acanac? | |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
edit:
April 6th, @03:07PM
| Re: Acanac Inc. I am sorry, but I don't remember dealing with you on this issue. Please keep mind that I answer over a hundred emails and PM's each and every day. I am only one person and can not get to everything. I am willing to look into it, but I do need the phone number you called from. I also need the time frame to narrow it down.
Best Regards,
Paul
www.acanac.ca | |
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ab_
@nrc.ca | Re: Acanac Inc. I am wondering how thing got solved with "fiestaware"? Have he/she provided the phone number he/she have called from to acanac customer service, etc? He continues swearing.. Why? | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Acanac Inc. Dear Acanacnonymous:
Acanac failed to respond to their technical issues and (more importantly) has failed to respond to their customer service issues. It doesn't really matter to me because 'thing got solved' when I chose a better provider; there's little that Acanac could do at this point to change that fact. Conveniently enough, they've made no effort.
Now, who is swearing? | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| said by Ex_Bell_Tech :said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. OMFG !!!!!!! Your answer is very poor and you don't have the tact . Fucking freaky to read that from a manager ... Exactly. | |
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fiestaware
join:2008-01-07 | Re: Paul, what is going on ? What he/she said ^^^ . | |
| | | | Yonsil
join:2008-02-21
Fort Erie, ON
·Bell Sympatico
·TekSavvy Solutions..
| said by ptrowski :said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. WOW.... I personally would run like hell from a company that has what I assume to be a manager quoting that in a technical site. You give trial accounts to have people try the service, then subscribe bringing in new revenue. I did not think that trial accounts would be treated like crap. After reading that gem, I can see where the customer service reps get their direction from to hang up on people calling about a trial account. Simply unexecusable. ....so am I... | |
| | Taylor Brown
join:2008-04-29
Russell, ON | Strangely, this entire reviw looks like a lie. | |
| | |
fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Paul, what is going on ? said by Taylor Brown :Strangely, this entire reviw looks like a lie. Well, Taylor Brown, if that were true it would be an unnecessarily elaborate lie, since a real-time accounting of the same events can be found here »My experience with Acanac so far: Not so good.
That's a lot of trouble just to defame a small-fry ISP I'd never even heard of before my trial account.
To be honest, if Acanac had behaved more professionally, I might've subscribed to their service and written nothing at all. But, despite Acanac's attempts at generating counter-propaganda (see: here) write-ups like mine are super common around the internet. A lot of dissatisfied customers. Acanac can't just spam them away. | |
|
AcanacCX
@in-addr.arpa
| I have acanac and I like it. So far all is well.
Quite frankly, I think the posts on here are inflammatory, derogatory and do not deserve any further response from Acanac. I'd rather Paul's time was spent working with real customer issues, not anonymous web posts.
thanks,
A satisfied customer. | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: I have acanac and I like it. said by adampak20 :said by AcanacCX :
thanks,
A satisfied anonymous customer.
Fixed for you. If you are satisfied why not register and write a review Fixed for you. | |
| |
fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re First of all: I'm far from anonymous. You are, however - and that fact casts immediate suspicion on your comment.
Second: my review is not really 'inflammatory', and its only 'derogatory' to the extent that the treatment of this potential customer was derogatory. In other words - I just stated the events as they happened. Take them as you will.
Finally, your post is probably spam encouraged by Acanac itself, so if anything is undeserving of response, it's your remark. But thanks for the opportunity to quote this:
----Dear valued Acanac Customers,
Were asking all of our DSL clients to post a review of our service on DSLreports.com good or bad. You will not be rewarded for the post but it would be greatly appreciated.
Please give your honest opinion about our service. Acanac is one of the fastest growing and one of largest DSL providers in Ontario and Quebec and we want your opinions to be herd.
Your review can be made at »/docontrib/ISP/2744 no need to select an ISP since this is a direct link for Acanac reviews. You may however have to create a user if you are not yet a member at DSL reports.---
*A very professional firm.* | |
| 
jackr
join:2004-03-10
Barrie, ON
·Rogers Hi-Speed
·Acanac Inc.
| Lock the reviews after they're posted. Interesting review. I'll reiterate from before. I wish DSLreports would take notice, and give the reviewers the opportunity to lock the review once it's posted. It should stand as a review of the company in question. A review is from the personal view point of the review"y". It shouldn't be polluted by all of this back and forth crap where people argue about the virtues of a company based on their loyalty. Who the crap cares about your affiliation? (good and bad respondents). Good for you. You like a company. Not everyone does. That's the point of the review. I'm looking for a new ISP in July, and I'll be hard pressed to find a new one unless I want to return to Rogers because the reviews are more like a separate forum on the ISP's vs. a simple editorial of the experiences of the user. | |
| |
fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Lock the reviews after they're posted. Yeah, I'd love to see an optional lock, or - better yet - full moderation of comments.
You have to admit though, the dissenting and spam-like posts here demonstrate their own point: Acanac is dearly loved by trolls. That speaks volumes to me.
You should have seen some of the posts that had to be deleted. Pretty crass stuff. | |
| | |
jackr
join:2004-03-10
Barrie, ON
·Rogers Hi-Speed
·Acanac Inc.
edit:
May 5th, @11:36PM
| Re: Lock the reviews after they're posted. The moderation is spotty. It's never consistent. I complain about some of the comments and nothing gets done. I sign in a couple of days later, and find comments have been deleted that I haven't even read. Weird. I'm tired of the anonymous crap that gets posted in the reviews. Turn off the farking ability of anonymous users to post. That would be a good start.
Also, we can expect more trollrific comments now that Acanac has posted that "Reviews" in the General DSL section at the Acanac.community | |
| | |
anon fan
@videotron.ca
| said by fiestaware :Yeah, I'd love to see an optional lock, or - better yet - full moderation of comments. Well I disagree with you.
Your review and acanacs "professional" posts says A HELLUVA lot.
If the reviews were locked, the entire community would not have had the chance to see first hand how Acanac treats their customers like crap. On top of it you were a potential customer!!
Amazing. Simpley AMAZING.
I hate to say it but... Even Bells Support beats them out by a long shot! | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: Lock the reviews after they're posted. said by anon fan :
If the reviews were locked, the entire community would not have had the chance to see first hand how Acanac treats their customers like crap. On top of it you were a potential customer!!
If I were moderating this review, I definitely would have left all Acanac's remarks in - for that reason. Maybe not everyone would be so circumspect though, so your point is taken. | |
| | | | | | nick_korea
join:2008-05-15
Laval, QC
·Acanac Inc.
| I love Acanac! Too bad you had a bad experience with acanac.
Been with them for nearly six months now, and love their service.
Of course, I can get the usual newly hired techy on the line that has no idea what i'm talking about, or hasn't been briefed on the new changes...
But the techs online are really savvy and paul is consistly working on ways to satisfy his customer.
Of course, he is stuck with Bell and cannot really offer tons more than they can. But for half the price, unlimited bandwith, way to work around the speed throttling, and 100 free gig online, can you find better?
I have looked everywhere (here of course), before signing with them. And I am really satisfied with their products and prices. In six months, my connection was lost only twice. The first one because of Bell lines cut in winter storm... The second because of Bell starting to throttle the speed that needed my router to be reset (dunno why though).
I think people have problems with paul because he runs his business in a non-conform way, unlike big businesses. Google the problems that people are having with Bell, Rogers and all with the billings and overcharged fees and you'll see what I mean.
Paul is always ready to go the extra mile to helps us customers. check the forums on acanac, you won't see many complaints there.
By the way, I just joined this forum and the acanac forum today, because I wanted to talk about the speed shaping and give my opinion.
Good luck finding better... | |
| | keepsake
join:2008-04-03
M1L
·TekSavvy Solutions..
·Bell Sympatico
| Re: I love Acanac! Not to say much, but your comment is not going to attract a lot of positive attention.
One of the biggest problems fiestaware had was with the customer support, which, if it did hang up and act the way he say they did, there is really no reason to go with a company like this. From what was said to fiestaware, and from what reviews say, Acanac isn't the perfectly lovely company you describe it to be.
Alternately, one could go with TekSavvy if their services are available. Admittedly, it is throttled by Bell, but for everyday purposes it's still arguably better. To be honest, I was never that disappointed with my Bell service (you can read my review), and I changed to TekSavvy (mind you, my speeds get no upgrade and no downgrade) because they're not anticompetitive. | |
| | | nick_korea
join:2008-05-15
Laval, QC
·Acanac Inc.
| Re: I love Acanac! I never said the customer service on phone was the best.. Got myself some less than happy techies on phone that I gave up and asked to be transferred to another one.
Never said that his situation wasn't true either... Of course he should be pissed about what happened to him. But is it what happens to all acanac customers? don't think so. The forums are full of happy customers and the community there is awesome. Yes they go the extra mile to help us (like to bypass the speed throttling).
Like I said before, it sucks that this happened to him, and I would be pissed too... But some of us are getting good service and lots of help. Wished he received the same...
don't want to start a flaming war either, just wanted to give my two cents.
Good luck all in your ISP search or battle. | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: I love Acanac! While I appreciate your considered nature, I wonder why you felt like posting a counter-review within my review, and then also post a glowing one of your own [here]?
On the subject: you rated Acanac five-stars on every count (though you listed bad points in your text, and here). That strikes me as ballot-stuffing. Inconsistent, if not a little shady. 'Spammy', you might say.
BTW: Neither of Acanac's forums (official or otherwise) are terribly "full".
Or totally "happy" for that matter. | |
| | | | | nick_korea
join:2008-05-15
Laval, QC
·Acanac Inc.
edit:
May 17th, @08:42PM
| Re: I love Acanac! Why posting a counter review? Wasn't meant as a counter review, that why I posted my own. Thought we were allowed.I also thought I could reply in your posting to show you that some people do appreciate them, and let you know about it.
Sucks that you got a bad treatment or experience, but does it make it really a bad ISP for that reason? Yes for you... No for me... Dunno for others.
Shady? Not everything in life is a lie or a conspiracy you know? And why should I lied about my experience and not give them a good rating if I really feel like they are better than other ISP I tried. Trust me, (or not) I tried a few)
ballot-stuffing? Inconsistent?
Didn't think they deserved less... Taking pts off from tech support or service? Nah, even though they got some techies useless, the rest compensate for them. And the extra help online and by email also make me happy. woulod give same rating to anyone giving me uncapped and unlimited bandwidth, without worries for six months for such low price. (but heh, it's only my opinion..)
Does it mean all customers are happy? probably not... Even though you were not one, you're kind of a proof. With the exception of Bell with their crappy billing department always messing up and overcharging (not from personal point of view but from all stories I have heard), I think other ISP are pretty much all alright, and I won't hold myself from writing about them.
Like I said before, sucks what you had to go through, hope will never have to personally. Would be first one to post back here and slander them if it happens, pretty much like you did... But luckily it's all good so far.
Finally, this forums has a purpose, to talk about ISP and give our opinion about them. That why we are allowed to reply to postings. Too bad we don't all agree and get that wonderful, magic and ideal ISP we are all looking for. Till then I guess this site will have a good purpose.
Which ISP did you chose now by the way? let us know a bit about them so I can compare.
By the way, check what some guys say about some tech people in this post... Interesting lol.
»community.acanac.com/acanac/view···a4207e10 | |
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fiestaware
join:2008-01-07
·Acanac Inc.
·Bell Sympatico
| Re: I love Acanac! said by nick_korea :Finally, this forums has a purpose, to talk about ISP and give our opinion about them. This, however, is not a forum per se. It's my review. You've written your own review, so your remarks here constitute a counter-review because they don't specifically challenge, clarify, or augment any of my points. You simply present the exact same "information" that you provide in your own write-up. Do you see the difference?
Apart from giving people the opportunity to reconsider a suggestion made above, you're simply polluting - and at unnecessary length.
Please stop. | |
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| Forums » comments on review of Acanac Inc. |
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Paul, what is going on ?
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