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Member review of Acanac Inc.


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Ad-hoc Acanac Inc. Forum
Canadian Forums

Reviews:
read 99 reviews (77 positive) (9 negative)
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about
Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$25 per month avg ($18 to $47)

3 year trend
Review by neurowired See Profile
UPDATED: 81 days ago
member for 81 days, 0 visits, last login: 81 days ago


undisclosed location
$20 per month (12 month contract)
about 7 days
"hmm"
"interrupting service, unfair treatment of customers"
"stay away from Acanac"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    After subscribing to Acanac DSL internet in Ottawa for a year, I can say that it's better to pay to Rogers than to have any deal with Acanac. Not only the service was patchy, but when I decided not to renew the service for another year they automatically charged me $400 and then refused to return $100.

    According to their billing department I have no choice even though they have a 30-day full refund guarantee and my first-year contract is to expire in a week. My conclusion is NEVER-EVER use ACANAC if you have a choice. After you subscribe to their sub-standard service trying to save a few bucks they will scam you for all the supposed savings you get with them.

    Followup comments:
    view ALL 3 comments

    Acanac Inc
    Premium
    join:2007-03-05
    Mississauga, ON

    Please provide ticket ID's.

    Please provide ticket ID's. Accounts automatically renew unless you tell us not to renew. This is clearly stated on our terms of service. If you failed to cancel on time you would only be charged from the time you used. What was the $100 for? Is it for the DSL modem Deposit and the months you used on your second year term?

    If I am incorrect with any of these assumptions please provide me with your contact information. I will look into right away.

    Best Regards,
    Paul
    permalink · 2008-07-17 14:32:41 · Reply to this

    Bellundo

    @teksavvy.com

    Sign of the times

    This always happens when Canada falls into recession. I wonder why the Canadian government is withholding the second quarter negative growth figures? Canada has been in recession since the start of July.
    permalink · 2008-07-18 12:55:46 · Reply to this
    Forums » comments on review of Acanac Inc.

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