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Review by darknestgirl 
UPDATED: 94 days ago
member for 1.2 years, 65 visits, last login: 4 days ago
 Montreal,QC
 $18 per month (12 month contract)
 about 30 days
 Bell Canada
 "Good service overall"
 "none"
 "Great service for the price."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I did consider tecksavvy for dsl company but after having to many problem when i was with them before i decide to go with Acanac.
I have the 5mbps down and 800 kbps dsl internet.
I order their service on the internet, recieve the modem 2 days after the order and got activate 30 days after the order because of some problem on Bell ends.
They send me the aztech modem by fedex, all i had to do is plug it into my computer.
you probably saw me a lot here and on other dslr forum cause i love to help people and give my honest opinion on other post without sounding harsh or irrespectful. Now back at my topic
I've been with Acanac for the last 6 month except for some downtime that any other dsl company would have or had the past six month, i'm glad to say i'm very satistfied with the service, i didn't had any problem with it except of course problem from Bell side like anyone else in Acanac had(not showing up, putting people on the wrong profil, etc) I would recommand it to anyone who ask for a dsl company. I particuliarly love the fact that they have their own forum(community forum) where anyone new and futur customer can come and expose their problem. There's always someone there ready to help even if some of the customer there are complaining but we always make sure that their problem was taking care of and i'm glad to say that most of them were resolve in no time.
So, please before you do complain, you should always exposed your problem to see if anyone can help you with it. WE often see people come here and complain after only one week without exposing their problem first to see if anyone can help them resolve it.
So to anyone who are considering to get acanac service don't hesitate to ask question here or on the community forum, we will be more than happy to answer them and to help if you have any problem with the service or your order.
Have a nice day
UPDATE
It's been almost a year now(august 8 ) still very please with the service, no problem except for the throttling on Bell part but theirs always a way to bypass that with the tunnelier, but don't forget that dsl is all about distance and wiring condition. So if your are not too far from the CO you should consider Acanac for the internet(can'T say for the VOIP since i don't have it)
UPDATE
now i'm back for another year (monthly paiement 39.95) amazing service juste recieve a call from someone at the billing departement to make sure i did recieve the invoice so next update in 6 month 
Followup comments:  
bad experience
| bad tech services I did get my internet connect since end of last month, and it suppose to be done on end of last month. coz I use dry loop, need someone to come to hook it up. I keep calling them, they just said that didn't complete, and I need to wait, now I have no internet, no home pone for over 10 days. I am still waiting now!!!! | |
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lost101
@gazmet.com
| How do we know if we are too far from the CO It's been 20 days now that we are supposed to be connected, but still no dsl light... Acanac is saying that it is a mapping problem with Bell and Bell is saying that the connection is there and that we should call Acanac for support... How do we know if we are too far from the CO and who should I turn to? I feel like beeing in a tennis game...I am the ball and Acanac and Bell are the tennis players... | |
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