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Review by julienvf See Profile

  • Location: Verdun, QC, Canada
  • Cost: $190 per month (12 month contract)
  • Install: about 14 days
  • No Cap
  • Telco party Bell Canada
Good pricing, unlimited bandwith, a good company fighting a lot along side customer groups against Bell at the CRTC.
email only tech suport
Definitely make the switch from Videotron or Bell to Acanac!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Acanac 120/20 mbps in Vidéotron land here. So far, great consistent speed: even at peak hours, I get 125mbit down, 21 up. Best bang for the buck deal out there for unlimited bandwith unless you need 120mbps+, unless the CRTC tariff is lowered which I hope will be the case soon. Acanac uses the Distributel network which has now 3 backbones: torix, cogent and nlayer. Most of my traffic now is routed through torix, improving speed and latency.

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member for 15.2 years, 3688 visits, last login: a few hours ago
updated 9.5 years ago


Kia
@acanac.net

Kia

Anon

worst technical support ever !!!

I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!!
julienvf
join:2008-12-30
Verdun, QC
Cisco SPA112
TP-Link TD-W8960N
Technicolor DCM475

1 recommendation

julienvf

Member

Re: worst technical support ever !!!

said by Kia :

I know my friend that he was so satisfied with ACANAC and he advised me to be with them. I am sure these problems are recently happening but for the ones who were with ACANAC before 2011 they were all satisfied. I read most of the reviews and the things happened to the others exactly happened to me(e.g. hold on for hours to speak with a representative, slow down the internet speed, ........).
Buyers beware!!

This is so incorrect. I mean, if you can't understand the adsl basics like distance from CO, line stats (snr, attenuation, etc.), either have it professionnally installed by a tech that understand these numbers and know what are good modems/routers units, or go with companies that will charge you by the byte, have you pay for all the extra features like static IP, mlppp, etc. You'll end up paying over a year way more than a tech dispatch! Just don't blame it on Acanac: they offer low cost broadband and 99% of the problems people encounter are related to Bell (bad line stats, errors, disconnect, etc.). It is just unfair from people like you to say beware when you probably called them when an outtage occured in some area. If you call up and see 100 people in line before you, it means they're totally aware of the outtage and they're working on it!
Lynn0
Premium Member
join:2011-08-11
Trenton, ON

1 recommendation

Lynn0

Premium Member

Re: worst technical support ever !!!

Julie thank you. I could not have said it better myself

anony_mous
@cybersurf.com

-2 recommendations

anony_mous

Anon

Horrible customer service / charged for reactivation

They cancelled my service when I had not asked them to do so, made me wait about a week to reactivate cause a service representative had to come over (even though I called the next day it was disconnected) and then charged me for reactivation. They said only the billing department could waive the activation fee but they don't have a phone and the only way to reach them is via email. I sent them a bunch of emails but they didn't reply for about two months. When they finally did, they said they can't waive the fee (even though it was their fault for cancelling the service) and they can offer 10 DAYS of free service for the inconvenience. I replied to them but they have not returned my email still.

If you can go with a different service provider, I highly recommend that you do so.
julienvf
join:2008-12-30
Verdun, QC

julienvf

Member

Re: Horrible customer service / charged for reactivation

Anonymous user bashing Acanac. Opinion worth nothing.

customer aca
@66.249.83.x

customer aca

Anon

you think it's good

You cannot compare bell and cable speed since bell does not offer cable.

Acanac has very very bad customer services.

If you have problem
They do not help you during weekend
And take up to 2 week to gave stuffs solve