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Member review of Acanac


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Ad-hoc Acanac Forum
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Reviews:
read 145 reviews (108 positive) (16 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$26 per month avg ($18 to $37)

3 year trend

Review by paul_mtl See Profile
UPDATED: 195 days ago
member for 196 days, 1 visits, last login: 195 days ago


Montreal,QC
$20 per month (12 month contract)
Bell Canada
"Cheap at $20 by month"
"Bad customer service & technician support. No French support"
"Too much trouble for this economy"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    It start with a modem that doesn't work. After many phone call and emails I succeed to have a good modem. But another troubles. Slow web browsing, long delay etc... No French support.
    Acanac forum can be helpful but in my case doesn't help truly.

    I am very patient and I stay 1 year with this ISP contract. When I decided to switch to another ISP (Teksavvy) and not renew my contract but just pay 1 month more. They cut my access. I sent back the modem at my expense and they asked to send back in perfect condition which one defective they sent to me. Trouble trouble ...

    Awfull customer service !
    Technician support is worst than technician 1st level Bell Canada ("reboot and reset your modem"). Lol

    If you are very cheap, share wifi access with your neighbour because $20 is too expensive for this poor service.

    Followup comments:

    FunnyHow

    @teksavvy.com

    Funny How

    Funny how everyone who switches to Teksavvy , gives this company a bad review.

    Co-incidence!

    How is $20 a bad value for money then?

    Was there bad pre-sales informations?

    Whats happened during installation that got them such a low #?

    Sure hope you review Teksavvy as harshly, or your review would just be taken as being a hypocrite
    paul_mtl

    join:2009-05-14
    Montreal, QC
    ·Acanac

    Re: Funny How

    > How is $20 a bad value for money then?

    When your web browsing is sometimes so slow with long delay like you think at a RTC access. I am very near to DSLAM 1km.

    My first contact with Teksavvy representative (sales and technician) was good and in french.

    I don't care if some people take as a hypocrite or an martian. I report my bad experience without write a long description of my troubles. I know it can be bad interpreted.
    hickins

    join:2009-05-27
    Burlington, ON

    Re: Funny How

    you should review a company by your good/bad experience in terms of service not language!

    Fergless

    join:2008-04-19
    Toronto, ON
    ·Acanac

    Support

    I know for a fact there at least 2 bilingual support people.
    Plus you have the community forum to help out.

    Your review doesn't make much sense other than to give a bad review.

    PS: I might add there Teksavvy guys signing up with Acanac now.

    Let's see what happens down the road.

    Personally I've had stellar results with Acanac.

    Good luck when MLPPP craps out.
    paul_mtl

    join:2009-05-14
    Montreal, QC

    Re: Support

    Thanks Fergilicious for your help in the past on Acanac forum.

    It didn't fix my problem but improve little my web surfing speed.

    Fergless

    join:2008-04-19
    Toronto, ON

    Re: Support

    Hehe... Funny who you run into. Have fun.
    shabdizi

    join:2009-03-22
    Beaconsfield, QC
    ·Videotron

    Report of former videotron but current acanac customer

    On Thursday before the Easter weekend of 2009 I applied on line and paid for a one year contract of acanac dsl service for $18.50 per month INCLUDING TAX and UNLIMITED Download and upload plus $50 for their modem.I received the modem by FedEx on Monday and by Tuesday could connect to the internet and within a week had reached my current speeds of average 3.5 Mbps download and 0.6Mbps upload.Customer service response was very fast,friendly and helpful and has been up to now.
    For ten years I had Videotron high speed internet with 30 Gb download+upload per month with gigabytes over the monthly limit charged at $8/G with a max of $50 extra per month.I paid after the $10 discount for TV subscribers about $60/month including tax.
    Today it is about one and half months that I have acanac dsl and so far have been very satisfied and very happy not to have to pay Videotron for their overpriced and over complicated packages for internet.My speeds are roughly half of what they were with Videotron but I pay about A THIRD of what I used to pay.
    That is why I strongly recommend switching from videotron to Acanac!
    shabdizi

    join:2009-03-22
    Beaconsfield, QC

    Re: Report of former videotron but current acanac customer

    I would like to add that my internet connection is steady and the speeds pretty much stable,so I am not having trouble with dropped lines or slow down during evening hours or other problems of this sort with acanac.com.
    Forums » comments on review of Acanac


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