Review by hickins
Good "nothing good!"
- Location: Burlington,ON
- Cost: $37 per month (12 month contract)
- Install: about 7 days
Bad "customer service is SO NOT RESPONSIVE it can make you SICK"
Overall "Stay Away! there is something seriously wrong with this company!"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
Signed up, speed wasn't good, I requested a cancellation withing ONE day!!
It's been 5 WEEKS and NO REFUND!! and still counting...
I send them messages daily, no one responds, I don't know how long should I wait?
A refund was posted yesterday (Nov 5) after 6 weeks on my VISA account, and unfortunately it is around 100$ less what I paid.... re-opened the cancellation ticket and here we go again.... it's like a nightmare that I cannot wake up from....I hope this is the end of it....
OK..So finally I got another reply about the ticket I've opened about the difference in refunds, and I was told that activation fees are not refundable!!
So it'll cost you 100$ to try the service and NOT FULL REFUND!
I filed a complaint with CCTS "http://www.ccts-cprst.ca/", and I was told that my complaint falls under their mandate, so let's see what happens.
After almost 6 weeks of filing with CCTS, I got a call from Acanac today to inform me that they have approved the refund of 79.95+tax. YAY!!
It's rather unfortunate that I had to go throught CCTS to get a refund after 6 MONTHS!!!
member for 5.4 years, 54 visits, last login: 1.1 years ago
updated 1.6 years ago