Review by hickins 
member for 3.8 years, 53 visits, last login: 1 days ago
updated 22 days ago
 Burlington,ON
 $37 per month- (12 month contract)
 about 7 days "nothing good!" "customer service is SO NOT RESPONSIVE it can make you SICK" "Stay Away! there is something seriously wrong with this company!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Signed up, speed wasn't good, I requested a cancellation withing ONE day!!
It's been 5 WEEKS and NO REFUND!! and still counting...
I send them messages daily, no one responds, I don't know how long should I wait?
A refund was posted yesterday (Nov 5) after 6 weeks on my VISA account, and unfortunately it is around 100$ less what I paid.... re-opened the cancellation ticket and here we go again.... it's like a nightmare that I cannot wake up from....I hope this is the end of it....
OK..So finally I got another reply about the ticket I've opened about the difference in refunds, and I was told that activation fees are not refundable!!
So it'll cost you 100$ to try the service and NOT FULL REFUND!
Update:
I filed a complaint with CCTS "http://www.ccts-cprst.ca/", and I was told that my complaint falls under their mandate, so let's see what happens.
Update:
After almost 6 weeks of filing with CCTS, I got a call from Acanac today to inform me that they have approved the refund of 79.95+tax. YAY!!
It's rather unfortunate that I had to go throught CCTS to get a refund after 6 MONTHS!!!
Comments:
 carcajou
join:2012-10-16
Riviere-Beaudette, QC Reviews:
 ·Acanac
| Time Hi
Time is relative as per Einstein s theory and Acanac fell into a gravitational field where it expands in inverse proportion with their customers service that contracted down to the infinitesimal.
5 weeks is not much by their standards. Read other posts where people have been waiting 3 months.
Good luck and keep us informed. | |
|  | | | Re: Time Post directly on their forums. The mods will help.
Adi | |
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| |  ACANAC CRAP
 This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. It took almost 4 full weeks just to initiate service with me doing all the work.... I should have taken this as a sign. The service is abysmal.........it is actually worse than dial up from the nineties.... the only time the speed is adequate is between 2 and 4 am. PATHETIC... do NOT use this service. IT IS CRAP.... IT IS AWFUL...... I am trapped for 6 months as I have no choice and have already prepaid.......... | |
| | | | Re: ACANAC I am sorry to hear about your problems. If I can help please let me know.
AS for being trapped this is not the case at all. You can leave at any time. We would just charge you at the rate you call on and return you the rest. For example if you took a 12 month plan and are 6 months into it we would charge you at the 6 month rate and return the remainder.
Once again I am here to help. | |
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| | acanac the wrong choice Stay away from this company there is no garantie of service or fulfillment to their commitment
pretty bad customer service I waste my time and my money in this company | |
| | hickins
join:2009-05-27
Burlington, ON | Re: acanac the wrong choice wow, why what happened? | |
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| |  Stay away from Acanac
I ordered a Motorola modem on Aug. They sent me a Huawei modem. Of course I refused it. After two months with endless email, they agree to refund me but hold me responsible for shipping cost and tax charges.
Can you believe that? I have to fight with Acanac and write endless emails for 2 months before they agree to refund me but they said I have to pay for postage fee and tax charges because Acanac is not going to refund shipping fee to me even though they shipped me the wrong modem, a modem I never ordered from them.
If you don't want to be cheated, stay away from Acanac. If you don't believe me, go to check internet and other review. I am not alone!!! | |
| | hickins
join:2009-05-27
Burlington, ON | Re: Stay away from Acanac Nope! you're certainly not alone!
I've got bitten hard with the money back guarantee scam, I got a refund (minus) dsl activation fees (79+tax)! Opened up a ticket to ask them about it, NO ONE EVEN CARES TO REPLY!!! | |
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| | Motorola? @acanacisbad
Acanac hasnt offered Motorola Modem for 2 years, it was made clear that the Modem fr Ontario was the Huawei | |
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